LISTENING IN – SWEET HOME SAN ANTONIO: Texas hotel celebrates blues legend

By MICHAEL BAGINSKI/ The Gunter hotel in San Antonio, Texas, wears its musical heritage on its sleeve. So much so that every room in the 116-year-old property (part of the Marriott portfolio since 2018) is furnished with its own turntable and copy of a record album by Robert Johnson, “King of the Delta Blues.”

AIR CANADA FLIGHT OPS WORKERS RATIFY CONTRACT

Air Canada reports that its Flight Operations Crew Schedulers and its In-Flight Crew Schedulers have approved a new collective agreement between the airline and the Unifor union. The four-year collective agreements are in effect until May 22, 2029.

NEXION CANADIAN CONFERENCE A BIG HIT

By MICHAEL BAGINSKI/ Nexion’s first dedicated Canadian conference was a big hit this week – literally – as many of the approximately 125 attendees concluded the two-day event at the Toronto Airport Marriott by busing to the ballpark to see the Jays beat the Red Sox on Tuesday night.

TRAVELBRANDS INTRODUCES INTREPID PARTNERSHIP

TravelBrands has announced a new partnership with Intrepid Travel, strengthening its specialty tour offering through Exotik Journeys (a TravelBrands company) to bring premium, small-group travel experiences to Canadian advisors.

GRENADA IN FOCUS: Where nature comes naturally

Grenada may be known for its beaches, but the island’s natural side is what makes it unforgettable. Travellers can step away from the coast and discover a greener landscape where waterfalls tumble into natural pools, crater lakes sit quietly in the hills and hiking trails lead you to sweeping rainforest views.

WE CAN TALK ABOUT IT: Fees, value, and the confidence to explain both

By MIKE FOSTER/ Few topics create as much quiet discomfort among travel advisors as fees. It’s not because advisors don’t believe their work has value. Most do. The discomfort comes from something subtler: uncertainty about how to describe that value in a world where information feels free, tools feel powerful, and clients sometimes arrive convinced they already know the answers.

DAWSON RETURNS AT ROYALTON

Canadian travel industry veteran and, until recently, president of Sunwing Vacations Group Andrew Dawson, has joined Royalton Hotels International as Chief Financial Officer. The Canadian-based all-inclusive hospitality brand operates more than two dozen luxury properties across the Caribbean and Mexico.

RETAIL ROUND-UP: Agent news, fams & incentives

This week: 2026 ACTA Awards nominations are open; Uniglobe Travel top performed convened in Cancun; Ensemble takes stock ahead of its Horizon event next week; TRAVELSAVERS founder Rick Mazza received a prestigious CLIA award; Virtuoso held its annual Symposium in Seoul; Saint Lucia’s agents months return; and Utah is offering Canadian travel advisors a chance for a FAM.

WESTJET FLIGHT ATTENDANTS FILE NOTICE OF DISPUTE

Flight Attendants at WestJet, represented by CUPE 8125, have issued a formal notice of dispute following more than seven months of ongoing negotiations that the union says has not produced sufficient progress on key issues.

TELL IT LIKE IT IS, WTAAA WARNS AIRLINES

In a complex global political and economic climate, the World Travel Agents Associations Alliance is calling on airlines to adopt a more transparent and collaborative approach to airline-imposed surcharges – especially as it pertains to travel professionals, who are increasingly relied upon as travellers face fluctuating costs and disruption.  

WISH YOU WERE HERE: The islands of Guadaloupe

By MICHAEL BAGINSKI/ Air Canada has wrapped up its first season of flying to Guadeloupe from Toronto, but that hasn’t stopped us dreaming about returning when the flights resume next winter. But what we’d really like is to be there right now. Enjoy this photo essay:

HYATT PROMPTS NEW LOOK FOR BAHIA PRINCIPE: New sub-brands reflect brand refresh

Bahia Principe Hotels & Resorts has refreshed its visual identity and brand architecture with the aim of strengthening its position in the all-inclusive segment and enhancing the booking experience. The new customer-centric structure simplifies the experience by organizing sub-brands into clearly defined adults-only and all-ages categories.

OLYMPICS FURTHERS MILAN’S TOURISM TRANSFORMATION

Milan has added the title of Olympic city to its long-held monikers as Italy’s fashion and finance capital, a legacy that crowns two decades of growth that reshaped the skyline and boosted investment, tourism and cultural life.

THAT WAS QUITE AN EVENING: Shooting raises questions about Trump security

A small army of Secret Service agents are mandated by Congress to keep the American president, his family, cabinet members and various dignitaries safe.  The American president is arguably the world’s most protected person, but the job is proving to be tricky.  “I can’t imagine that there’s any profession that is more dangerous,” Trump said of his job, just hours after the incident.

FORCE OF NATURE: How Canadian adventure travellers are helping shape tourism’s future

Adventure travel is no longer niche – it’s a trillion-dollar force shaping the future of tourism, according to the Adventure Travel Trade Association. In a recently released report, the ATTA says that globally, the majority of international travellers now fall into the “Open to Adventure” category. So, where do Canadians fit in?

WHO IS TRAVELLING TO ITALY, WHERE AND WHY

Italy continues to hold the world’s highest number of UNESCO World Heritage Sites – 61 in total – with Italian cuisine added to the list of intangible heritage in 2025. Its standing as a leading global cultural destination is firmly established. The deeper story lies in how travellers are interacting with that heritage: which cities are strengthening their appeal, how demand is redistributing geographically, and whether growing visitor volumes are affecting experience quality.

HOW AI HAS CHANGED TRAVEL PLANNING: TripGenie compares past three years

As AI becomes an everyday part of travel planning, one thing is increasingly clear: while the technology may be global, how travellers use it is anything but uniform. New data from TripGenie, Trip.com’s AI travel assistant, reveals that three years of real-world usage have surfaced new patterns in how travellers plan, decide and navigate their journeys.

YOTEL JOINS NEW HILTON BRAND

Hilton has announced an agreement with YOTEL that will see the UK-based hotel chain known for it’s tech-centric urban vibe become the first the first brand in the newly established Select by Hilton portfolio.

ROUND-UP: April 20-24, 2026

News nuggets, airlines, hotels/resorts, cruising, tours, events, FAMS/incentives, deals, destinations and more are covered in our weekly round-up of travel industry news you may have missed.

WHO’S WATCHING YOU?

For digital nomads, logging on to work from a cafe, co-working space, hotel lobby or airport lounge is a way of life. Remote working has been made possible by reliable high speed internet and turbocharged by the pandemic. For some remote workers, for various reasons that includes working from somewhere other than their home.

PASSENGERS PICK WORLD’S BEST AIRPORTS

Airports Council Int. (ACI) World, trade association of world airports, in partnership with SITA, recently announced the winners of this year’s ASQ Airport Experience Awards – considered the benchmark for excellence in airport customer experience as determined exclusively by passengers. This year three Canadian airports made the prestigious list.

WILLKOMMEN: Germany’s back and Canadians are ready  to visit

VoX International Inc. has been reappointed as the agency of record for the German National Tourist Office (GNTO) in Canada, effective April 1, 2026, marking the official return of in-market representation following a temporary pause.

LOOKING BACK AND GOING FORWARD

Rome’s Colosseum has a bright new look following a restoration using the same travertine marble of ancient Rome to recreate parts of columns from 2,000 years ago. Thousands of Romans once flocked to this arena to watch gladiators battle each other and wild animals. The structure still captures the public’s imagination; it is Italy’s most popular tourist destination, with 9 million visitors in 2025 alone.

IF YOU COULD TRAVEL WITH ANYONE: And where would you go?

When it comes to fantasy travel companions, most travellers want expertise and conversation over glitz and glamour, according to a recent survey by Global Rescue. Among the top celebrity dream companions were Rick Steves, Taylor Swift, Oprah Winfrey, and Robert De Niro.

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