Senior executives at Qantas are being asked to trade their high-profile positions to work as ground handlers as part of a plan to combat labour shortages. The airline’s chief operating officer, Colin Hughes, told staff in an internal memo that Qantas is seeking expressions of interest for a contingency program over a three-month period. About 100 managers are sought to scan and transport luggage.
“People who respond will be trained and rostered into the ramp environment at Sydney and Melbourne airports,” Hughes wrote.
“These people will support our ground handling partners, who are managing the Qantas operation, over a three-month period from mid-August.”
“There is no expectation that you will opt into this role on top of your full-time position.”
At least 1,600 baggage handlers were fired during lockdown, with the service outsourced to contractors, a decision that the federal court has ruled unlawful.
Qantas has vowed to appeal the decision.
The once-highly regarded airline has apologised after a litany of complaints from frustrated passengers who have endured delayed and cancelled flights, long queues at airports and lost baggage.
Qantas is hoping to address the problems by scheduling fewer flights in the next month and hiring more staff.
The airline’s domestic and international chief executive, Andrew David, acknowledged that Qantas had been plagued by problems as it recovered from the Covid-19 lockdown period.
A spokesperson said the airline was committed to improving its services: “We’ve been clear that our operational performance has not been meeting our customers’ expectations or the standards that we expect of ourselves – and that we’ve been pulling out all stops to improve our performance.
“As we have done in the past during busy periods, around 200 head office staff have helped at airports during peak travel periods since Easter.
“While we manage the impacts of a record flu season and ongoing COVID cases coupled with the tightest labour market in decades, we’re continuing that contingency planning across our airport operations for the next three months.”