UNITED CEO TRIES TO REASSURE TRAVELLERS

The CEO of United Airlines says that a slew of recent incidents ranging from a panel that fell off a plane to another jet losing a wheel on takeoff will cause the airline to review its safety training for employees. In a memo to customers on Monday, Scott Kirby tried to reassure travellers that safety is the airline’s top priority.

Kirby said the airline was already planning an extra day of training for pilots starting in May and changes in training curriculum for newly hired mechanics.

“Unfortunately, in the past few weeks, our airline has experienced a number of incidents that are reminders of the importance of safety,” he said. “While they are all unrelated, I want you to know that these incidents have our attention and have sharpened our focus.”

Kirby said the airline is reviewing each recent incident and will use what it learns to “inform” safety training and procedures. He did not give any details beyond measures that he said were already being planned, such as the extra day of training for pilots.

Some of the recent incidents might not normally attract much attention but have gained more news coverage and clicks on social media because of their sheer number affecting one airline in a short period of time.

To a degree, United may be a victim of heightened concern about air safety since January when a panel blew off an Alaska Airlines Boeing 737 Max at 16,000 feet above Oregon; investigators say bolts securing the panel were missing.

“I don’t see a major safety issue at United,” said John Cox, former airline pilot and now a safety consultant. “The media is enhancing the events with extra scrutiny. Anything right now that happens to a United airplane makes the news.”

Cox said the incidents “are unfortunate, and they are getting a lot of attention, but I don’t see that they are showing an erosion in the safety of the commercial aviation system.”

In the most recent incident, a chunk of fuselage skin fell off the belly of a United jet on Friday. The Boeing 737-800 was built in 1998.

Also last week, a United flight from Dallas to San Francisco suffered a hydraulic leak, and another flight bound for San Francisco returned to Australia two hours after takeoff because of an undescribed “maintenance issue.”

Earlier this month, a United flight returned to Houston after an engine caught fire, and a tire fell off a United Boeing 777 during takeoff in San Francisco.

Cox may not see safety issues, but the travelling public may not be as complacent about falling fuselage and engine fires and falling tires in a short space of time.

United planes have even had mishaps while on the ground. On March 8, a jet landing in Houston rolled off an airport taxiway in Houston and got stuck in grass. Workers had to haul out moveable stairs to help passengers exit the plane.

There were no injuries in any of the incidents, some of which are under investigation by federal officials.