DELTA DIVERTS TO GOOSE BAY: 24 hour delay leaves pax underwhelmed

A Delta Airlines Flight left Amsterdam at 1.15pm on Sunday and was due to land in Detroit nine hours later.   Instead it was forced to make an emergency landing at a Canadian military base in Goose Bay Newfoundland – a town of just 8,000 – causing over 270 passengers to be stranded on the plane for hours, before spending the night in the remote military base until a replacement flight could be arranged reportedly almost 24 hours later.

Aditi Shankar told CBS that passengers were told there was a problem with the de-icer on one of the engines and that was why they had to make an emergency landing.  Another passenger told Fox2 the plane took a “sharp turn”, and the “Pilot told us that we had to land there because there was a problem with the de-icer for one of the engines. He said essentially that if the de-icer wasn’t working the engine could be damaged or it could be severely damaged, and it wouldn’t work.”

Passengers claim they were then stuck onboard the plane for hours – after travelling for around nine hours from Amsterdam. – Some took to social media to air their concern and frustration.

Other passengers claimed they were then stuck onboard the plane for hours – after travelling for around nine hours from Amsterdam – with some taking to social media to air their concern and frustration.

Passenger Holly Dubbs, shared a video on TikTok with the caption: “Been stuck on a delta flight for almost 20 hours. Just sitting in a plane for 10 hours in Canada. No one can give us answers.”

Her video showed a doctor trying to attend to other concerned passengers aboard. And she commented, “The only way off the plane right now is for a medical emergency, which we already had someone escorted off because of a medical emergency.’

When the passengers were allowed off the flight, there were, unsurprisingly, insufficient hotel rooms and many had to be accommodated in a military barracks overnight.

But some looked on the bright side, with passenger Tony Santoro telling Fox 2, “They put us in some military barracks. It honestly felt like a hotel. It wasn’t too bad. We had soap, water, everything.’

Delta sent a rescue aircraft, but ran out of crew time and had to send another aircraft.

The airline said they worked with officials in Goose Bay to arrange for food, water and accommodations Sunday into Monday.

A spokesperson said that passengers will receive compensation, but they would not specify how much.

On arrival in Detroit Monday afternoon, some passengers claimed they were still facing difficulties with retrieving their baggage, which was mistakenly placed on a different flight.

A Delta spokesperson said: “Delta flight 135 operating from Amsterdam to Detroit on Dec. 10 experienced a mechanical issue and diverted to Goose Bay, Newfoundland Sunday afternoon out of an abundance of caution.

“Crew duty times were impacted due to weather and runway conditions at the Goose Bay airport causing the airport to suspend operations.

“Delta sent additional aircraft to Goose Bay to bring customers to their final destination Monday. We apologize to customers for this inconvenience.”