ACTA has developed a bilingual letter template and social media content that travel agencies and independent travel agents can share with clients to help explain long wait times and travel delays, schedule changes, and cancellations.

“Travel disruptions are significantly impacting travel agencies, travel agents, airlines, and customers,” said Wendy Paradis, ACTA President. “The pandemic, continued government restrictions, and economy-wide labour shortages are causing distressing wait times in nearly all aspects of the travel experience.”

She added, “While the travel and tourism industry works through recovery, we have been asked by travel agencies and independent travel agents to craft communications that can be shared with customers to explain the delays.”

Travel agencies, travel agents and independent travel agents are free to use and edit these materials, such as placing their own logo on the social media content. No attribution to ACTA is required.

Download content HERE

ACTA continues to advocate for actions to alleviate delays

ACTA continues to engage with governments and suppliers on ways to alleviate travel wait times, including addressing remaining COVID-19 restrictions and labour shortages.