THIN AIR
Qantas to pay $79 million for selling seats on cancelled flights
Qantas Airways agreed to pay AU$ 120 million Australian dollars (CA $104.2 million) in compensation and a fine for selling tickets on thousands of cancelled flights. The Australian Competition and Consumer Commission sued the Sydney-based airline in the Federal Court last year. The commission alleged that Qantas engaged in false, misleading or deceptive conduct by advertising tickets for more than 8,000 flights from May 2021 through to July 2022 that had already been cancelled. MORE
BOMB THREAT GROUNDS BA FLIGHT IN BERMUDA
A British Airways transatlantic flight bound for London from Bermuda had to abort take-off due to a bomb threat to the aircraft. The threat was emailed to LF Wade airport just as the flight with 197 people on board was due to leave Sunday night. Passengers disembarked and were accommodated in Bermuda overnight. MORE
AIR TRANSAT’S EXCLUSIVE WONKA-THEMED FLIGHT TO BRUSSELS
Travellers on Air Transat heading to Brussels from Montreal-Trudeau International Airport on May 5, were treated to a Wonka-themed flight celebrating the arrival of the movie on the airline's in-flight entertainment system. The whimsical experience was the result of a first-time collaboration between Air Transat, Warner Bros. and Quebec-based Chocolats Favoris. MORE
AIRBUS STAYS HUMBLE AS BOEING FLOUNDERS
And there’s a reason for that
In the latest round of their decades-long battle for dominance in commercial aircraft, Europe’s Airbus established a clear sales lead over Boeing even before the American company encountered more fallout from manufacturing problems and ongoing safety concerns. MORE
WESTJET, MECHANICS UNION AGREE TO TENTATIVE DEAL
A potential strike between WestJet and its mechanics union appears to have been avoided. A statement from the Calgary-based airline Sunday night says a tentative deal between it and the Aircraft Mechanics Fraternal Association has been agreed to. WestJet had issued a 72-hour lockout notice on Saturday to the union, saying it was response to AMFA announcing a strike vote. MORE
WESTJET SCHEDULES COULD BE REDUCED
Issues 72-hour lockout notice to mechanics union
WestJet has issued a 72-hour lockout notice to the union representing its mechanics, and warns a work stoppage could happen as early as Tuesday. The Calgary-based airline says in a statement that the decision follows an announcement of a strike vote by the Aircraft Mechanics Fraternal Association, which represents approximately 670 aircraft maintenance engineers and skilled trade groups with the carrier. MORE
SOUTHWEST WANTS LESS QUIRK, MORE CASH
Southwest Airlines is studying changes to its quirky boarding and seating policies as it searches for ways to raise more revenue. Airline officials say they are studying possible changes but won’t have anything to announce until September. That tease is leading to speculation about whether Southwest might ditch some longstanding traditions, including the practice of passengers picking their own seats only after they board a plane. MORE
AIR CANADA SEES ‘STRONG SIGNALS’ ON BUSINESS TRAVEL
Canadians' diminishing appetite for post-pandemic travel helped nudge Air Canada to an $81-million first quarter loss, though the company boosted passenger revenues by nearly 11 percent year over year in the quarter ended March 31. The airline also says it is seeing “very strong signals” on business travel on the horizon. MORE
WESTJET HAS HIGH HOPES FOR HALIFAX, ATLANTIC CANADA
In visit to Halifax this week, WestJet Group CEO Alexis von Hoensbroech detailed the airline’s efforts and growth strategy in the region, including the resumption of transatlantic service, increased service to popular sun destinations in the winter, and enhanced east-to-west domestic air service to connect Canadians from coast-to-coast. MORE
HOW IT WORKS
New Air Canada coach service connects Hamilton, K/W to YYZ
Air Canada has launched new – and free – motorcoach service connecting southern Ontario’s Hamilton-Wentworth and Kitchener/Waterloo Regions to Toronto Pearson International Airport, at the same time enabling customers to create a single itinerary when booking travel with Air Canada through YYZ. MORE
AIR CANADA SUSPENDS NEW SEAT SELECTION FEE
Air Canada as pressed pause on a new seat selection fee a mere couple of days after it implemented the policy. For years, customers with economy fares have been able to change the seat automatically assigned to them at check-in free of charge. However, travel agents received notice from the company this month that lower-tier passengers who had not purchased a seat in advance would have to pay a fee to change their automatically designated spot, starting April 24. MORE
TRANSAT FLIGHT DISPATCHERS THREATEN STRIKE
Another round of labour trouble is threatening to disrupt Air Transat, with the company’s 28 airline dispatchers in a position to strike, having voted for a strike mandate to protest what the union says is “disappointing progress” in labour talks. No Air Transat aircraft can depart without the approval of a flight plan by a flight dispatcher, though no strike date has been announced. MORE
DUBAI REVIVES $35-BILLION PLAN TO MOVE AIRPORT, BUILD NEW CITY
Dubai International Airport, the world’s busiest for international travel, will move its operations to the city-state’s second, sprawling airfield in its southern desert reaches “within the next 10 years” in a project worth nearly US$35 billion, its ruler said Sunday. Sheikh Mohammed bin Rashid Al Maktoum’s announcement marks the latest chapter in the rebound of its long-haul carrier Emirates after the coronavirus pandemic grounded international travel. MORE
Food service workers are returning to return to work at Pearson Airport after reaching a tentative agreement with airline caterer Gate Gourmet nearly two weeks after walking off the job, meaning travellers through Toronto may soon find a full menu option on flights once again. MORE
DON’T SLOW THE FLOW
USTA warns against tempering tech at airports
Preventing passenger screening technology using automated face matching technology is misguided and dangerous and will only serve to undermine security and disgruntle travellers by creating longer customs line-ups and delays, the US Travel Association is warning. MORE
WESTJET SCORING POINTS IN EDMONTON
Calling Alberta’s capital “the heart of our ambitious growth strategy,” WestJet’s chief executive told Edmonton’s business and community leaders Wednesday that the airline is intent on being the city’s top airline and cementing its “well-deserved position on the global stage, making it one of the most connected cities of its size in North America." MORE
U.S. GETS TOUGH WITH AIRLINES
Automatic fare refunds, more disclosure for consumers
The US government issued final rules Wednesday to require airlines to automatically issue cash refunds for things like delayed flights and to better disclose fees for baggage or cancelling a reservation. The Transportation Department said airlines will be required to provide automatic cash refunds within a few days for cancelled flights and “significant” delays, which it defines as three hours for domestic flights and six hours for international ones. MORE
AGENTS PAY PRICE FOR SKIPLAGGING
And it’s unfair, says WTAAA
As airfares continue to surge, travellers are increasingly turn to “skiplagging” for more affordable options – a practice frowned upon by airlines. But it’s travel advisors who often pay the price, says the World Travel Agents Associations Alliance (WTAAA), which is urging airlines to stop penalizing agents when clients break the rules. MORE
MORE AIR TRAFFIC CONTROLLERS IN THE PIPELINE
Flight simulator maker CAE Inc. says it has signed an agreement with Nav Canada to help train flight service specialists and air traffic controllers beginning this fall. In July, IATA called out air traffic control organizations in North America, which include Nav Canada, for staffing shortages that "continue to produce unacceptable delays and disruptions." MORE
FOUL BALL
FAA to probe baseball coach in cockpit during Toronto flight
US authorities are investigating after a video that surfaced on social media showing a man who appears to be Colorado Rockies hitting coach Hensley Meulens sitting in the pilot's seat "at cruise altitude" while bound for Toronto. The Instagram post, which has been taken down, included a caption that said "the captain and the first officer" of a United Airlines charter flight had allowed the poster to sit in the cockpit during the flight from Denver. MORE