26 JUN 2018: Carlson Wagonlit Travel has appointed Niklas Andreen as executive vice president and chief traveler experience officer, effective September 2018. Based in London, Andreen will report to Kurt Ekert, president and CEO of CWT, and serve as a member of the CWT Executive Leadership Team.

Andreen will oversee worldwide Traveller Services, which is being rebranded as Traveller Experience to align against CWT’s 3.0 digital strategy and an holistic approach to customer experience across all channels. He will take over these responsibilities from Matt Beatty, who has decided to leave the company.

“Niklas brings a set of skills and experience to our team which will further accelerate the delivery of our strategic transformation,” said Ekert. “At the same time, we are sorry to see Matt leave after more than 25 great years with the company. Matt has made enormous contributions during his career with CWT, and will be missed after he departs. I join all of my colleagues in wishing him all the very best for the future.”

Andreen is currently senior vice president & managing director of Hospitality, Car, Digital Media, Corporate and Digital (Beyond Air) at Travelport, and held several other leadership roles there including leading the integration of Travelport’s digital assets into their business. He also founded two businesses and held consulting positions with Accenture, Connecta and Monitor Company earlier in his career.