Flair announced the appointment of John Mullins, as Vice-President of Customer Experience and Airports. Mullins holds over 30 years of senior leadership experience with Gulf Carriers as well as Canada 3000. His first mandate is to end seat reclining on all flights by summer 2020.

Flair has been experimenting over the past two months with a fixed pre-recline for seats on half of its fleet. While controversial, Flair has recorded improved customer experience as a result.

Mullins states, “Following a successful pilot project, we have discovered our passengers prefer the fixed pre-set recline. We are listening keenly to our passengers’ needs and interests. We will make this change on all our aircraft just in time for the expansion into Ottawa and Atlantic Canada. Flair will continue to offer seats with spacious legroom and now with the pre-reclined seats we will make the experience comfortable for everyone on board.”

“We are pleased to add a world-class leader of customer experience and airport operations to our expanding airline.” Says Flair’s President and CEO Jim Scott, “Mr. Mullins will lead our team to achieve the highest standards of economy travel in Canada.”