Sunwing Vacations is always ready to help your mutual clients – so you don’t have to! So says the tour company’s VP of Sales & Business Development, Deana Murphy, who told top agents recently at the company’s annual Christmas lunch with RIU that “we have a wonderful team in every destination, and they are there to help.”

Noting that Sunwing has hundreds of thousands of clients travelling to the sun in the next few months, Murphy further urged agents to tell their clients to register on its app before they get to destination in case they’re in need of assistance. Agents and clients can also go to SunwingCares.ca.

“We can help clients immediately,” said Murphy. “If they’re in Jamaica (their request) goes right to the Jamaica destination team at NexusTours. “And you,” she laughed, “don’t get that 10 p.m. phone call!”

Murphy says in-destination support is able to help 24/7 through the Sunwing app, SunwingCares.ca, and knowledgeable in-destination management company partner at NexusTours, adding, “We’re truly with clients every step of the way.”

And with winter season off to a “roaring start,” at least north of Toronto where Murphy lives, the VP said, “It’s always good to have the snow and cold for motivation for clients to head south. And the momentum of the business is really ramping up.”

With this in mind, she said, don’t forget to encourage clients to download the Sunwing app – and “remind customers to use this valuable resource!”