Sunwing has launched an enhanced agent portal as part of what the travel company says is it commitment to providing a frictionless digital experience for travel agents. The site offers improved features and new tools, plus updates to existing features that are critical to the booking experience, and which Sunwing says will improve how agents interact with the portal.
Accessible at Sunwingagents.ca, the new agent portal includes convenient self-serve options available 24/7 and an intuitive design that agents can navigate easily, and offers unlimited access to a suite of marketing tools, key information and resources, along with several new features and useful tools designed to help agents increase their knowledge and save time. Amongst them are:
• Agent tools: Agents can stay in-the-know with information on current Sunwing promotions, view on-demand webinars, customizable flyers and more
• Agent STAR rewards program: Agents can easily sign up for a STAR Card to start earning points for all qualifying bookings and manage redemption of STAR Points for cash
• Destination entry travel requirements: Agents will have up-to-date information on entry requirements for all Sunwing destinations
• Agent FAQs: Helpful agent information and answers to commonly asked questions will be provided for additional support
Sunwing’s popular ‘manage my bookings’ feature will now allow agents to perform self-serve transactions including adding payments and travel insurance, plus making changes to bookings, accessing and printing e-docs, selecting and upgrading seats, booking excursions, and more.
Additionally, agents booking group travel will have easy access to the Group Sales Resource Centre and its services, such as creating instant group quotes, with destination information on wedding planning services, group rewards and hotel recommendations by group type readily available.
“Following the culmination of several months of hard work and dedication by the Sunwing team, we’re thrilled the new and improved Sunwingagents.ca portal is now live, providing more opportunities for our agency partners to book their customers’ dream vacations with Sunwing,” says the company’s tour operations president Andrew Dawson.
Incentive
As an incentive to check out the new portal, for the month of April, agents will have even more opportunities to earn STAR Agent Rewards Points with the ‘One Million STAR Points Contest.’ Agents registered with the STAR Rewards Program, as well as those who register at Sunwingagents.ca in April, can increase their chances of winning one of 10 weekly 25,000 STAR Points prizes that can be redeemed for cash, simply by logging in and interacting with the portal. Chances of winning points increases the more you log in and interact with various elements of the platform.