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ORLANDO GETS ITS SPOOK ON

Channeling its reputation as ‘theme park capital of the world,’ Orlando is now in full swing for spooky season, declaring itself “Halloween Vacation Capital” and inviting visitors to discover a full slate of frightful family events in October – from haunting theme park events and kid-friendly trick-or-treat trails to terrorizing adults-only performances and Halloween-themed activities.  

WHAT GUESTS WANT, LEAVE AND DO AT HOTELS

Hotels.com has released its annual Hotel Room Innsights Report uncovering surprising services and stories from more than 400 partner hotels worldwide, including Canada. This year’s report reveals astonishing items left behind by guests, wild room service orders, hidden hotel perks. and “out of this world” services offered to help accommodate today’s travellers.  

TRAVEL ADVISORS AT THE HEART OF SUNWING WINTER CAMPAIGN

Sunwing launched its winter campaign Wednesday at events in Toronto and Montreal, and virtually in the West, putting travel advisors at the heart of the travel company’s “obsessive” mission to not only deliver value to Canadians, but to effectively communicate that message.

QATAR AIRWAYS EXPANDS SERVICE TO YYZ

Qatar Airways – named the world’s best airline by Skytrax in 2024 – will launch a new service to Toronto Pearson International Airport (YYZ) starting on Dec. 11, with three weekly non-stop flights to Hamad International Airport (DOH), similarly rated the World’s Best Airport. 

OCTOBER IS ‘SUNWING LOVES ADVISORS MONTH’

To show gratitude to travel advisors for their “unwavering dedication, hard work and year-round commitment” to their clients, Sunwing Vacations has declared October “Sunwing Loves Advisors” month. The full 31-day fete follows similar sentiment shown in May on Travel Agent Appreciation Day in May, which the tour company says, “was simply not enough.”

FIRST LOOK: At new Norwegian Luna

Norwegian Cruise Line (NCL) has unveiled and opened for sale the next evolution of its Prima Plus Class, the all-new Norwegian Luna. Marking the company’s 21st ship in its fleet, the ship will kick off its inaugural Caribbean season, sailing roundtrip from Miami, beginning April 4, 2026, through November 2026.

EXPLODING WWII BOMB ROCKS JAPANESE AIRPORT

An unexploded US bomb from World War II that had been buried at a Japanese airport exploded Wednesday, causing a large crater in a taxiway and the cancellation of more than 80 flights but no injuries. Japanese Land and Transport Ministry officials said there were no aircraft nearby when the bomb exploded at Miyazaki Airport in southwestern Japan.

LABOUR OF LOVE: The difficult job of advisor recruitment

“Travel agent” consistently rates as one of the most desirable professions in consumer polls (sorry, rock/movie star is even better!), yet attracting new personnel to the retail industry is clearly not as easy as it would seem.

ENSEMBLE FEELING THE POWER: A ‘golden age’ for travel advisors

“The Power of You” was a fitting theme for Ensemble’s recent Horizons event, where the consortium’s president Michael Johnson declared current times as nothing less than the ‘golden age of travel advisors.” Taking place in Las Vegas, the Sept. 16-19 event brought together over 800 attendees, including the network’s owners, managers, advisors, and key supplier partners, in an experience designed to inspire, inform, and empower professionals across the industry.   

SUNWING INTRODUCES NEW WESTERN BDM

Heather Gerrard has joined the Sunwing Vacations sales team as business development for Alberta and the Prairie provinces. Gerrard comes from the tour operator’s inventory department, having previously worked at Signature Vacations’ call centre before moving to the operations team.

COLLETTE OFFERS NEW AND ENHANCED TOOLS FOR TRADE

Declaring a “new era for doing business with Collette,” the 107-year-old tour operator has opened access to four new and enhanced self-service and learning tools for travel advisors. Dubbed the EnCompass Campaign, they include four main components.

LIZ STORY JOINS ARTS & LEISURE TOURS

Woodbridge, Ont.-based Arts & Leisure has added Liz Story to its growing team as Sales Manager, Canada. Prior to her new role, the well-known industry veteran has held similar roles at the Thomas Cook Group, Holiday House and Paul Gauguin Cruises, amongst others.

CITY CONSIDERS NAMING STREET AFTER PALESTINIAN PLANE HIJACKER

Officials in Johannesburg have proposed renaming a major street after a Palestinian woman who was involved in a hijacking more than 50 years ago, sparking criticism from several political parties and the city’s Jewish community. The city council is considering naming the street in its financial district of Sandton after Leila Khaled, a Palestinian militant and member of the Popular Front for the Liberation of Palestine group.

‘CAREFULLY CONFIDENT’: Transat Distribution looks into 2025 crystal ball

Transat Distribution Canada is ‘humbly, carefully’ confident about the prospects for 2025, says the network’s GM Karine Gagnon, who notes that 2023 was an exceptional year for members. And while 2024 has not been quite as a strong, it has not been far behind. And “for me,” she says, “that’s a great place to be.

WTTC REPORT: Pandemic hit women, youth in travel hardest

The World Travel & Tourism Council (WTTC), in collaboration with the Kingdom of Saudi Arabia’s Ministry of Tourism, has released a new report revealing the stark impact of the pandemic on woman and youth employment within the global Travel & Tourism sector.

JORDAN NAMED NEXT G ADVENTURES GX SUMMIT HOST

Jordan will welcome tourism professionals from around the globe to the next G Adventures GX Summit in 2025. The middle eastern destination was unveiled at this year’s event in India. Taking place Sept. 23-Oct. 1 and notably coinciding with World Tourism Day on Sept. 27, the event will bring together agents, suppliers, media and travellers from around the globe to experience firsthand the impact that community tourism can have.

THE STUFF OF DREAMS: ACV wraps fall road show series with surprise guest

Air Canada Vacations wrapped its fall ‘DreamMakers’ series of cross-Canada fall product launches Thursday with an enthusiastic crowd of close to a thousand travel advisors at a venue north of Toronto. The event also attracted one special guest: Sandals Resorts executive chairman Adam Stewart, who received a standing ovation when entering the stage.

JAPAN AIRLINES FREE FLIGHT OFFER

Canadian travellers booking an international flight to Japan with Japan Airlines (JAL) are now eligible for a complimentary domestic flight to any destination within Japan. The International flight and a corresponding domestic flight must be made within the same reservation via JAL’s website – separate bookings for domestic flights will not be eligible.

ICE, ICE, BABY: Cruise ship the first to reach famed ‘North Pole of Inaccessibility’

PONANT’s groundbreaking polar expedition vessel, Le Commandant Charcot, etched its name in the annals of exploration on Sept. 12 by becoming the first vessel to reach the ‘North Pole of Inaccessibility’ – one of the most elusive and remote points on Earth. Located at the coordinates 85°48’ North, 176°09’ East, the North Pole of Inaccessibility is the farthest point in the Arctic Ocean from any land or accessible water, a place few dare to imagine reaching. 

NO SOUP FOR YOU: Judge throws the book at climate activists

The soup-throwing days of two British climate activists have been halted, at least temporarily, when they were sentenced Friday for throwing tomato soup over Vincent van Gogh’s “Sunflowers” two years ago, nearly destroying one of the great masterpieces at London’s National Gallery.

ROUND-UP: Sept. 23-27, 2024

In this week’s round-up, a Sunwing survey reveals Canadians’ travel intentions; the global travel industry edges ever-closer to pre-pandemic parity; a new cholera vaccine is made available in Canada; IHG has designs on Dubai’s latest epic venture: the tallest all-hotel tower in the world; how to earn a free AmaWaterways cruise – and, of course, much more.

THE NOT HOT LIST: Alternatives to over-touristed destinations for 2025

As overtourism reaches a tipping point, Intrepid Travel has released its annual Not Hot List, featuring 10 lesser-known destinations that the tour operator believes deserve the spotlight for travel in 2025. The list seeks to address overtourism by inspiring travellers to discover different and unique experiences around the world – and that are largely off travellers’ radar – with communities that can truly benefit from more visitors.

TREADRIGHT VIDEO SERIES MARKS WORLD TOURISM DAY

To celebrate World Tourism Day – Sept. 27 – the TreadRight Foundation, The Travel Corporation (TTC)’s not-for-profit arm, is launching the first segment of a new three-part video series, created in collaboration with its project partners, Trees For Life, GreenWave, and Rainforest Rescue. The series aims to educate guests and industry partners about the power of nature-based solutions in mitigating the climate crisis.

MARS OR VENUS: What men and women want in a holiday

When it comes to choosing ideal travel destinations, 35% of experienced travellers prioritize landscape-rich locations followed closely by 31% who seek destinations that offer adventurous activities, according to the recent Global Rescue Summer 2024 Traveller Sentiment and Safety Survey. But women have distinct preferences compared to men. 

NO REVIEW FOR YOU: ACTA ‘disappointed’ at lack of progress on travel industry review

ACTA says it disappointed by the lack of progress demonstrated at Tuesday’s Travel Industry Council of Ontario (TICO) annual general meeting on Recommendation 16 of the provincial auditor general’s report, which recommended a comprehensive review of the Travel Industry Act, 2002 and its associated regulations to enhance the efficiency and effectiveness of the regulatory system in Ontario.

SUNWING SURVEY SAYS TRAVEL INTENT REMAINS STRONG

Travel intent remains strong among Canadians, despite economic headwinds like inflation, according to a new survey releases by Sunwing. Polled in mid August, nearly two-thirds (61%) of over 1,500 respondents said they are planning to travel internationally on a vacation in the next year and over half (55%) of those are likely to consider an all-inclusive vacation package.

THE ELEPHANT CAMP: An African lodge you’ll never forget

When in Africa, one often hears passing reference to Zimbabwe’s famed hospitality, and there’s nowhere to appreciate it more than at the iconic World Heritage Site of Victoria Falls. Everyone smiles warmly and greets you like an old friend. They’re all genuinely delightful – and could they not be, living in such magnificence?

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