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MARRIOTT NAMES NEW CANADIAN EXECS

Marriott International has appointed two new members to its Canadian senior leadership team. Susie Grynol will join Marriott International as Market VP, Eastern Canada, while Keri Robinson will assume the position of Area VP, US Western Mountain Pacific and Western Canada, expanding her current responsibilities.

‘BACK AT ITS BEST’: Travel poised for record-breaking year

The winds of war notwithstanding, the World Travel & Tourism Council (WTTC)) is projecting a record-breaking year for Travel & Tourism in 2024, with the sector’s global economic contribution set to reach an all-time high of US$11.1 trillion. 

CATERERS STRIKE AT PEARSON, NO SNACKS FOR PAX

About 800 airline food service staff at Toronto’s Pearson airport went on strike Tuesday, leaving thousands of passengers without meals. Gate Gourmet employees voted 96 percent against an offer from the Swiss-owned travel catering company on Monday night, Teamsters Canada said.

LYNX BLAMES SABRE FOR REFUND WOES

Lynx Air says Sabre Corp. has “refused to assist” with passenger reimbursement for the now-defunct ultra-low-cost carrier, which ceased operations and filed for creditor protection in late February.

SCOTLAND TAPS GAELIC INTEREST FOR NEW TOURISM STRATEGY

A new tourism strategy aimed at delivering authentic and memorable visitor experiences by celebrating Gaelic culture, heritage and language has been launched in Scotland. The new plan highlights an increasing interest in the Gaelic language and culture from both domestic and international visitors.

TRAVEL AND TRAFFIC DISRUPTED IN U.S. CITIES: Demonstrations cause chaos

Pro-Palestinian demonstrators blocked roadways in Illinois, California, New York and the Pacific Northwest on Monday, temporarily shutting down travel into some of America’s most heavily used airports, onto the Golden Gate and Brooklyn bridges and on a busy West Coast highway.

AIR CANADA CANCELS ISRAEL FLIGHTS

Less than a week after re-instating flights between Canada and Israel, Air Canada cancelled service due to the weekend’s missile and drone attack against the country by Iran. Air Canada stated on its website that operations to Tel Aviv were “paused” with flights cancelled on Sunday, Monday, and Tuesday. At press time, the carrier said the next scheduled flight is now Thursday, April 16.

SO MUCH FOR LOYALTY: American Airlines urged to reconsider punitive measures

Calling American Airlines’ decision to award loyalty points only to clients that book directly or through a small number of “preferred agencies a “punitive measure” against travel agencies that choose to use third-party booking platforms, the World Travel Agents Associations Alliance (WTAAA) warns the policy is “a threat to the travel agent ecosystem.”

MEET ONVIGO, CANADA’S NEWEST HOST AGENCY

Onvigo says it’s a host agency with a “twist.” The brainchild of Chippy Jegathesan, CEO of Canadian consolidator Voyzant, the enterprise recently launched with a “no fees, no (social) barriers” model designed to “empower individuals from all backgrounds to thrive in the travel industry.” The agency also aims to equally appeal to existing independent agents, those who may have been “away” for a while during the pandemic, and especially individuals looking to join the industry.

GRANDE PRAIRIE IMAGINES INTERNATIONAL FLIGHTS

The Grande Prairie Airport has received $140,000 from the Alberta provincial government to explore renovations that could include adding customs and the Canada Border Services Agency (CBSA). The money will fund a Canadian Border Services Agency Facilities Study.

CRUISE LINE HAS WIND IN ITS SAILS

Small-ship luxury cruise Windstar Cruises is expanding its fleet with the addition of two all-suite motor yachts, Star Seeker and Star Explorer. The first of the two ships, new-build Star Seeker, is expected to be delivered in December of 2025, followed by Star Explorer in December, 2026.

‘TIRED AND AGED,’ TORONTO PEARSON PLANS FACELIFT

Toronto’s airports authority has announced a multibillion-dollar plan to update and modernize Toronto Pearson Airport. The program will see the refurbishment of existing airport assets, including high-speed taxi lanes, a modernized airfield electric lighting and control system, and interim terminal facilities.

BETTER BUSINESS BUDGETS: Tips for corporate travel

With rising travel costs and some airlines introducing surge pricing policies on checked baggage, plus new paid seat options, Corporate Traveller Canada’s latest poll paints a vivid picture of the strains facing Canadian business travellers today.

ACTA LAUNCHES PANEL SERIES: First Up – Cruising

ACTA is launching quarterly professional development sessions focusing on different segments within the travel and tourism industry. The new initiative aims to provide a platform for learning and discussion of industry trends, enhancing industry knowledge and fostering dialogue. The 2024 spring session leadership panel takes place April 26 at 1 p.m. EST and will focus on the cruise segment.

OUT OF THIS WORLD: Universal Orlando reveals two new hotels

Universal Orlando Resort’s two newest hotels – Universal Stella Nova Resort and Terra Luna Resort – are set to settle into earthly orbit in early 2025, promising to place guests “in the centre of marvellous galaxies and diverse planetary elements for an experience unlike anywhere else in the universe.” Opening Jan. 21 and Feb. 25 respectively, Stella Nova and Terra Luna are co-owned and operated by Loews Hotels & Co., boasting a combined total of 1,500 guest rooms featuring an extra-terrestrial theme.

ROUND-UP: April 8-12, 2024

This week’s round-up reveals a new Caribbean marketing organization in Canada, a bold move from NCL, extended visa requirements for Brazil (again), an impending strike that could affect meals on flights from YYZ (including Air Canada and WestJet), and it’s National Tourism Week!

AIR CANADA RESUMES FLIGHTS TO ISRAEL

With little fanfare, Air Canada has resumed service between Canada and Israel following a six-month pause. The airline says flights between Toronto and Tel Aviv resumed April 9, and a once-weekly flight between Montreal and Tel Aviv will resume in May.

QATAR AIRWAYS COURT CASE OVER GYNECOLOGICAL EXAMS REJECTED

An Australian court has rejected a case brought by five women seeking compensation from Qatar Airways over invasive gynecological examinations conducted on passengers at Doha’s airport in 2020, but their case against the airport’s operator is going ahead.

GLOBAL APPEAL: The enduring allure of globes in the age of the Internet

Find a globe in your local library or maybe your office: Close the eyes, spin it and drop a finger randomly on its curved, glossy surface. You’re likely to pinpoint a spot in the water, which covers 71% of the planet. Maybe you’ll alight on a place you’ve never heard of – or a spot that no longer exists after a war or because of climate change.

SAN FRANCISCO ‘HORRIFIED’ AT POSSIBLE OAKLAND AIRPORT NAME CHANGE

The Oakland International Airport has voted to add “San Francisco” to its name to attract more passengers, but its neighbours across the Bay have slammed the  rebrand. Oakland airport officials say travellers unfamiliar with the region fly into San Francisco’s airport even if their destination is closer to the East Bay airport. Modifying the name to San Francisco Bay Oakland International Airport will change that, they say. The airport’s three-letter code OAK would not change.

BRAZIL EXTENDS VISAS REQUIREMENTS FOR CANADIANS

Brazil’s government has postponed until April 2025 tourist visa exemptions for Canadians that had been scheduled to end on Wednesday. The decision (which similarly applies to Americans and Australians) was delivered late Tuesday and marks the third time Brazil has delayed lifting the visa requirement since President Luiz Inácio Lula da Silva took office in 2023.

TRAVELBRANDS HOSTS AGENT APPRECIATION EVENTS

TravelBrands celebrated its relationship with travel advisors and partners at gala evening events held in Toronto (Tuesday) and Montreal (Wednesday) this week. About 1,000 attendees were expected at the Agent Appreciation Events, which featured presentations, reception, and a massive trade show.

GOWAY SUPPORTS RHINO CONSERVATION

Dedicated to sustainable practices and the preservation of natural heritage around the world, Goway has donated $14,000 to Project Rhino, an alliance of dedicated organizations focused on safeguarding the rhinoceros population in KwaZulu-Natal, South Africa from poaching.

TRAVELLERS SHRUG OFF BOEING WOES

Strong demand heading into the summer-vacation season is an indication that travellers seem unfazed by recent incidents in the industry that ranged from a panel blowing off a jetliner midflight flight to a tire falling off another plane during takeoff, according to the head of Delta Airlines.

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