Indian police have arrested an “unruly” airline passenger following a complaint by a woman aboard an Air India flight from New York that he urinated on her in business class.

The 72-year old woman alleged in her complaint that during a Nov. 26 flight from New York to New Delhi, a “male business class passenger … walked to my seat, completely inebriated.”

“He unzipped his pants and urinated on me and kept standing there until the person sitting next to me tapped him and told him to go back to his seat, at which point he staggered back to his seat,” the woman wrote.

After her clothes were soaked in urine, she was offered “airline pajamas and socks” into which she changed.

However, she was critical of the way in which Air India staff handled her complaint. She wrote that they refused her request to switch seats, even though there was an open spot available in first class.

The woman wrote in her complaint letter to the airline that she was then offered a “small crew seat used by the airline staff, where I sat for about two hours.”

She said the airline crew then asked her to return to the urine-soaked seat, which by this time was covered with a sheet, but she refused.

“I was then given the steward seat for the rest of the journey,” she wrote.

The woman was also outraged that airline staff ignored her request to not see the man who peed on her.

But the man had sobered up by then and approached her, breaking down in tears and apologizing. He then begged her not to file a complaint so as to spare his family, she wrote.

“In my already distraught state, I was further disoriented by being made to confront and negotiate with the perpetrator of the horrific incident in close quarters,” she wrote.

“I told him that his actions were inexcusable, but in the face of his pleading and begging in front of me, and my own shock and trauma, I found it difficult to insist on his arrest or to press charges against him.”

The Times of India newspaper cited Mishra as saying that he was drunk and could not believe what he had done.

A New Delhi court sent him to prison for 14 days as police investigate the complaint the incident during the New York-New Delhi flight. If convicted, he faces up to three years in prison.

The woman blasted the airline for initially refusing to reimburse her ticket. She wrote that airline staff also refused her request to have the carrier foot the bill for cleaning her pee-stained clothing.

It was only after the woman’s son-in-law sent to a complaint to Air India on the day after she landed that they agreed to reimburse the ticket. The airline said it issued a full refund weeks later.

Indian media reports said Air India acted after being pressed by the family of the woman passenger, a senior citizen, to punish Mishra.

“Air India acknowledges that it could have handled these matters better, both in the air and on the ground and is committed to taking action,” said the airline’s CEO and managing director Campbell Wilson in a statement.

Meanwhile, Mishra’s job as a Mumbai-based executive has been terminated by his employer Wells Fargo & Company, an American multinational financial services company, the firm said in a statement on Friday.