Following the completion of the transition of the last Sunwing aircraft fleet into the WestJet fleet last week, the company is advising of several changes affecting Sunwing Vacations passengers going forward.
Most notably, all Sunwing Vacations will travel on board WestJet-operated flights. Other key changes to the customer journey have also been introduced, among them:
- Sunwing Vacations package customers will now check in at the WestJet airport counter, or online on WestJet.com or the WestJet App (online and App check-in available 24 hours before departure)
- WestJet reservation codes (required for flight check-in) will be available via Sunwing’s Manage My Booking five days before departure
- Customers will be entitled to one free personal item and one free carry-on item
- An Early Booking Baggage Incentive is available for Sunwing Vacations customers, where the first checked bag will be free when booking a qualified vacation package at least two months before departure (specific booking and travel windows apply)
- Checked bags are also available for purchase for last-minute bookings, starting from $35 per bag
- Travel advisors can select Standard Economy or Exit Row seating starting from $15 for their clients, with limited Extended Comfort seating available for an additional cost on select flight routes, and,
- Ancillaries including baggage, seat selection and excursions will be available through Sunwing’s Manage My Booking up to 24 hours before departure.
“Today marks a significant milestone, as all Sunwing Vacations package customers will travel on board WestJet flights now that the final Sunwing Airlines aircraft have been integrated into WestJet. This transition is important because it will deliver a unified experience to our guests, both at the airport and in the sky, in addition to enhancing connectivity and allowing us to provide more vacation packages to our valued customers on a year-round basis,” said Andrew Dawson, President of Sunwing Vacations Group.
For more information about their client’s travel journey with Sunwing Vacations, travel advisors can consult the Sunwing Agent Portal or review the WestJet Integration Customer Journey flyer flyer HERE.
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