The Travel Industry Council of Ontario (TICO) has issued an advisory statement – including information on potential claims eligibility for consumers – regarding Canada Jetlines, which announced last week that it had temporarily ceased operations as of Aug. 15, 2024.

TICO said that it is in the process of obtaining additional information related to the company and its reported plans to enter creditor protection and will post the latest updates on the TICO website.

In the meantime, it offered the following general guidelines about potential eligibility for passengers in respect to the Ontario Compensation Fund:

Air only bookings:

• Consumers who purchased airfare only through a TICO registered travel agency or website, and who did not receive the travel services purchased or a refund, may have an eligible claim against the Compensation Fund. More information will be provided as it’s available.
• Consumers who purchased airfare only directly from Canada Jetlines or through a travel agency/booking website outside of Ontario are NOT eligible for reimbursement through the Compensation Fund.

Vacation package bookings:

• Consumers and travel advisors who booked Canada Jetlines Vacations packages (air and accommodation) can call 647-236-3917 for refund information. Please note, this phone number is unable to support air-only passengers.
• Consumers who purchased a vacation package directly from Canada Jetlines Vacations or through a TICO registered travel agency or website, and who did not receive the travel services purchased or a refund, may have an eligible claim against the Compensation Fund. More information will be provided as it’s available.
• Consumers who purchased a vacation package through a travel agency/booking website outside of Ontario are NOT eligible for reimbursement through the Compensation Fund.

For questions, contact TICO at 1-888-451-8426 or (905) 624-6241, or go to tico@tico.ca.