Toronto Pearson has been named the “Best Airport over 40 million passengers in North America” for the sixth time in seven years by Airports Council International (ACI) – World, the global trade representative of the world’s airports. The airport regained the prestigious ranking in 2023 after achieving the honour for five consecutive years between 2017 and 2021, but missing in 2022.

Pearson was named in the category along with Atlanta and Dallas, with each achieving a top 20% overall satisfaction score by size and region at departure.

The award is part of ACI World’s Airport Service Quality (ASQ) program, which recognizes global airports delivering the best experience for their passengers and is based on scientific methodology that analyses data from passengers who have directly passed through each facility.

The intent of the program is to provide science-based data to enable thousands of airports across the world to continually improve and adapt to increase the quality and consistency of the customer experience.

“The results of this year’s survey and this award is the outcome of the collective hard work from all our employees, to deliver in new ways that heighten the reliability and enjoyment of the experience at Pearson,” said Deborah Flint, President and CEO, Toronto Pearson.

She added: “We see the results of our investments in people, assets, and technology that enhanced operations and improved every part of the passenger journey. Whether it’s launching new digital tools to give our customers more control over their experience, to deploying new modernized equipment and completing more asset restoration programs, this is all part of our commitment to providing passengers with a world-class experience…”

Toronto Pearson introduced The Pearson Standard in 2023, a program that formalizes accountabilities for the facility and its partners in order to meet a wide range of operational standards and drive efficiencies.

“The (ASQ) Awards celebrate more than outstanding customer experience; it recognizes the innovation and dedication of your entire airport team. Congratulations to Toronto Pearson for your hard work that is redefining the airport experience,” said Luis Felipe de Oliveira, Director General, ACI World.

This award also comes just weeks after Toronto Pearson rejoined the ranks in Forbes’ list of “Canada’s Best Employers” in 2024, which ranks the best 300 Canadian employers identified by their independent survey. Toronto Pearson ranked number 210 overall and was ninth among all Transportation and Logistics companies included in the list.

Other Canadian airports achieving ASQ recognition include Fort MacMurray and Saskatoon as the best in North America for facilities with under two million passengers. Fort MacMurray was also rated for being the “most enjoyable” airport in its category and having the “easiest journey” and being the cleanest.