Airports Council Int. (ACI) World, trade association of world airports, in partnership with SITA, recently announced the winners of this year’s ASQ Airport Experience Awards – considered the benchmark for excellence in airport customer experience as determined exclusively by passengers. This year three Canadian airports made the prestigious list.
Launched in 2006, the 20th annual ASQ Awards (based on 2025 results) are based on a unique program gathers real-time feedback from travellers through live surveys at over 400 airports in 110 countries with a rigorous methodology that ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons.
“The results come amid continued traffic growth, with global passenger volumes expected to reach 9.8 billion in 2025 and projected to rise to 10.2 billion in 2026 – placing increasing pressure on airports to deliver efficient, welcoming, and high-quality experiences at scale,” says ACI.
2025 highlights
- Passenger satisfaction increased globally despite continued traffic growth
- Nearly 707,000 passengers surveyed worldwide, in real time
- More than half of the world’s air travellers passed through an ASQ-rated airport
- Border and Passport Control recorded the largest satisfaction gains globally
- Airport ambience and cleanliness were the strongest drivers of overall satisfaction
- Several award categories feature more than 35% new winners
While over 195 ASQ Awards were presented to 100 airports across the globe, here some winners of note, including Canadian entrees (names are listed alphabetically, and represent facilities that garnered more than 20% of votes):
Top airports at departures
North America
- Under 2 million pax per year: St John’s, Nfld; Victoria, BC
- Over 40 million pax per year: Dallas Fort Worth; Orlando; Toronto Pearson
Europe
- 25 to 40 million passengers per year: Copenhagen; Vienna; Zurich
- Over 40 million passengers per year: Madrid; Rome Fiumicino
Top airports at arrivals globally
- Bahrain Int. Airport (Bahrain, Bahrain)
- Chaudhary Charan Singh Int. Airport Lucknow (Lucknow, India)
- Clark Int. Airport (Mabalacat, Philippines)
- Kempegowda Int. AirPort, Bengaluru (Bangalore, India)
- Mangaluru Int. Airport (Mangaluru, India)
- Rajiv Gandhi Int. Airport (Hyderabad, India)
2025 inductees to the ACI World Director General’s Roll of Excellence
The ACI World Director General’s Roll of Excellence recognizing airports that have consistently excelled in service over the past decade. This year, 10 airports are inducted into the list:
- Ankara Esenboğa Airport (Ankara, Turkey)
- Greenville-Spartanburg Int. Airport (Greer, US)
- Izmir Adnan Menderes Airport (Izmir, Turkey)
- Louis Armstrong New Orleans Int. Airport
- Newcastle Int. Airport (Newcastle, UK)
- Pattimura Int. Airport (Ambon, Indonesia)
- Supadio Airport (Pontianak, Indonesia)
- Yogyakarta Int. Airport (Java, Indonesia)
“Airports are demonstrating that passenger satisfaction can continue to rise despite growing pressure,” said ACI World Director General Justin Erbacci. “As we celebrate the ASQ program’s 20th Anniversary, we recognize two decades of trusted insights and recognition that have helped airports create better and more memorable journeys. Congratulations to all the ACI ASQ Customer Experience Award winners for their unwavering dedication to passenger experience.”
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