It wasn’t a normal Tuesday for staff at an Iqaluit airport gift shop when 260 passengers were unexpectedly stuck in the airport terminal for nearly 11 hours last week. The passengers made their unplanned arrival at the airport when their Air France flight from Paris, bound for Seattle, Wash., made an emergency landing in Iqaluit after a “heat smell” was detected inside the plane.

With their arrival, the staff at the gift shop got to work, making sure the travellers were happy and comfortable. “They were just more curious and had lots of questions,” Troy LeBlanc, manager of Arctic Co-op’s gift shops and Tundra Takeout at the airport, said of the international travellers.

The store, located on the secure side of the airport, usually only serves passengers leaving Iqaluit for Ottawa. It is stocked with snacks, bottled drinks, and souvenirs like mugs, books, and Nunavut flags.

Serving so many curious, hungry travellers, staff had to make several runs to restock their supply.

LeBlanc credited his employees for their work and shared his appreciation for the travellers’ kindness to airport staff. “Everybody for the most part was in a great mood,” he said. “We probably went through a seven-day stock load in one evening.”

The emergency arrival of the Air France Boeing 787 Dreamliner drew a response from the city’s first responders, as well as the curiosity of onlookers.

Two airport emergency vehicles, a City of Iqaluit fire truck, two ambulances and several RCMP and Canada Border Services Agency vehicles lined up beside the runway before the plane safely landed.

The passengers were stuck on the jet for several hours until they were able to disembark and were confined to the airport’s secure area for the remainder of their stay.

Eventually, the passengers departed on a replacement plane Air France flew in from Montreal, which took them to John F. Kennedy International Airport in New York City and then on to Seattle.

This isn’t the first time an international flight has been forced to make an emergency landing at Iqaluit’s airport. Last year, an Aer Lingus flight from Dublin to San Francisco stopped briefly after a passenger had a medical emergency.

Previously, a Swiss International Airlines flight from Zurich to Los Angeles in 2017 and a British Airways flight from London to Calgary in 2018 were grounded for aircraft-related issues.