RETAIL ROUND-UP: Direct Travel, Ensemble, Quark Expeditions, Virtuoso

Direct Travel advisors attended a GEM of an event in Costa Rica; Ensemble has announced its first-ever hosted LGBTQ+ sailing; Virtuoso VIPs assembled in Slovenia; and four Canadian agents were trip winners in Quark Expeditions’ ‘Ultimate Summer in The Arctic Sweepstakes.’

WESTJET’S 2025 GROWTH SPURT: Summer schedule released

WestJet has released its summer schedule for 2025, featuring 10% growth network wide and domestic growth of 12%. Highlights include two new domestic and three new transborder destinations, along with 11 new routes across its network.

WHY TRAVEL ADVISORS SHOULD BE CTC/CTMS

ACTA is encouraging travel advisors to earn Certified Travel Counselor (CTC) or Certified Travel Manager (CTM) status and is offering a 30% discount off registration fees this fall to help them do so. The CTC and CTM certifications are the only designations recognized nationwide in Canada. 

IT AIN’T OVER TILL IT’S OVER: What are the prospects for more November hurricanes?

As the third named storm to emerge during November, Tropical Storm Sara serves as a reminder that the Atlantic hurricane season hasn’t quite ended. Sara formed in the western Caribbean Sea before making landfall Thursday on the northern coast of Honduras, dumping torrential rains in a slow weekend crawl across parts of Central America.

CLAIMS OPEN AGAINST WESTJET OVER BAG FEES

Some travellers who checked baggage on certain WestJet flights between 2014 and 2019 may now claim their share of a class-action settlement approved by the British Columbia Supreme Court last month and valued at $12.5 million. A statement from Evolink Law Group says anyone in the world who paid a fee for their first checked bag on domestic and international flights during certain periods when they shouldn’t have been charged has until Feb. 10, 2025, to submit a claim.

SHOOTING GALLERY: Bullet hits Southwest plane before takeoff

A bullet struck the body of a Southwest Airlines airplane preparing for departure from a Dallas airport, forcing the cancellation of the Friday evening flight, the airline said. No injuries were reported and law enforcement was contacted after the bullet struck the right side of the aircraft just under the flight deck. At the time, the crew of Flight 2494 was preparing the plane for departure from Dallas Love Field Airport, Southwest said in a statement.

CHTA INVITES AGENTS TO BECOME SPECIALISTS

The Caribbean Hotel and Tourism Association (CHTA) has unveiled a specialist program for the travel trade designed to heighten awareness of the Caribbean while enhancing visitors’ travel experiences.

TUNISIA ARREST TROUBLING FOR VISITORS

A French student detained for weeks in Tunisia returned to Paris on Friday after weeks of top-level diplomatic discussions. The arrest provoked concerns about the safety and security of foreigners in Tunisia, where rights and freedoms have gradually been curtailed under President Kais Saied.

ROUND-UP: Nov. 11-15, 2024

News nuggets, airlines, hotels/resorts, cruising, tours, events, FAMS/incentives, deals, destinations and more are covered in our weekly round-up of travel industry news you may have missed.

WHAT’S NEW AND NEXT FOR IN-THE-KNOW TRAVELLERS

Where will Canadian luxury travellers be celebrating honeymoons and milestone life events, cruising in comfort, dining in Michelin-starred restaurants, nodding off in satin sheets, and wrapping their faces in seaweed next year? The ‘2025 Virtuoso Luxe Report: Canada’ tells all, revealing what’s now and next for in-the-know travellers.

SOLO TRAVEL FOR WOMEN: Navigating the safest and riskiest destinations

Travelling alone can be one of the most empowering experiences a woman can have. It offers the freedom to explore on your terms, build confidence and embrace independence. As with any travel, however, solo female travellers need to prioritize safety and make informed decisions when choosing destinations. Not every place in the world offers the same level of security, and understanding which destinations are safest – and which are riskiest – can make all the difference.

CAREER TIPS FROM EXPERTS AT WORLD TRAVEL MARKET

From finding a mentor to developing a personal brand, newcomers to travel received career building tips from highflyers in the industry during the ITT Future You sessions at World Travel Market London, the world’s largest English-language travel trade show, which attracted over 43,000 visitors last week.

FOOD FOR THOUGHT: Air Canada reveals 10 best new restaurants in Canada

For the 23rd consecutive year, Air Canada has named its Top 10 Best New Restaurants in Canada. For 2024, Montreal’s Sabayon took top spot from amongst 30 candidates that were visited in 2024 by a single anonymous reviewer, who assessed all aspects of the dining experience.

PLAN AHEAD TO SNAG THESE UNIQUE EXOTIC CRUISES

Been there done that? No matter how many weeks you’ve cruised in the Caribbean or the Med, it’s time to shake things up and broaden your horizons beyond the usual suspects. Cruise lines are plotting innovative out-of-the-ordinary cruise options to one-up the growing competition. They’re experiences you haven’t been able to have before and are destined to be remembered for years after they end.

LISTENING IN: America through the looking glass, Styx’s prescient classic

Dennis DeYoung called it the Styx song that the record company “missed.” The Chicago band’s ultimate masterpiece, “Suite Madame Blue,” anchored the 1975 album Equinox, challenging and encouraging a “changed” America to “lift up your heart and make a new start” to be a mature and worthy world leader once again.

I’M SAILING AWAY: Americans offered unique opportunity to ‘skip’ new Trump term

A residential cruise tour operator is offering disgruntled American voters facing four more years of Donald Trump a chance to continuously sail around the world and “skip forward” to the end of his administration in 2028. Starting at just under US$40,000, Villa Vie Residences has programs ranging from one to four years that allow guests to join at any time in any port as it circles the globe.

BALI FLIGHTS GROUNDED BY VOLCANO

International flights to and from Bali were cancelled on Wednesday as an ongoing volcanic eruption left thousands of travellers stranded at airports across Indonesia. Some tourists said that they have been stuck at the Bali airport since Tuesday after their flights were suddenly cancelled.

WHAT’S COOKING IN THE KEYS?

Gastronomy and cooking were on the front burner this week during the annual visit by a representative from the Florida Keys to Montreal and Toronto, the latter including a trade event featuring a cooking demonstration by Key West chef Paul Menta at the Dish Cooking School.

SCENES FROM SEA U: TravelBrands’ wraps annual Encore Cruises event

TravelBrands Encore Cruises wrapped its 9th annual SeaU cruise event on Friday, having hosted 240 Canadian travel agents aboard the Carnival Celebration for a week of immersive training, Caribbean experiences, supplier networking, and the latest insights on travel and cruise trends.

DISNEY TREASURE ARRIVES IN FLORIDA, SET FOR MAIDEN VOYAGE

Disney Treasure, Disney Cruise Line’s new ship, docked in its home port of Port Canaveral, Florida, for the very first time this week. Following its initial visit to Florida, the ship will sail to New York City for a special christening celebration on the evening of Nov. 19.

VOX ADDS KNOX FOR KISSIMMEE, BROADWAY INBOUND

VoX International has added Canadian travel industry veteran Joshua Knox to its team as an Account Manager, tasked specifically to work with the Canadian travel trade on campaigns, training, marketing, and business development for both Experience Kissimmee and Broadway Inbound.

NEW ZEALAND CITY WAVES GOODBYE TO CONTROVERSIAL SCULPTURE

Perched on two fingers on the roof of the city art gallery in Wellington, New Zealand, the giant hand with an unsmiling human face has loomed over the city for five years. Some found “Quasi” disturbing, and now, after five years of provoking controversy and myriad emotions – from horror and revulsion to delight – among residents, the sculpture has been removed taken to a new home.

FLORENCE FED UP WITH OVER-TOURISM, BUT ITALY WANTS MORE

The city of Florence took new measures Tuesday to crack down on overtourism, just as the Italian government hosts the Group of Seven tourism ministers in the Renaissance city and seeks to significantly boost the country’s place as a top visitor destination.

FLIGHTS TO HAITI HALTED AFTER PLANE SHOT AT

The US Federal Aviation Administration announced Tuesday that it will prohibit US airlines from flying to Haiti for 30 days after gangs shot a Spirit Airlines flight and the United Nations said it will suspend flights, “obviously limiting the flow of humanitarian aid and humanitarian personnel into the country.”

FROM THEORY TO REALITY: IATA proves digital travel future is near

The International Air Transport Association (IATA) and its partners report that they have successfully demonstrated that the industry is ready to deliver a fully digital air travel experience. This was achieved in a recent proof-of-concept (PoC) involving two passengers using different digital wallets and travel credentials on a round-trip between Hong Kong and Tokyo.

ACV ADDS NZ

Air Canada Vacations latest travel collection features New Zealand, with a collection designed to show off the South Pacific destination’s “stunning landscapes, Māori culture, natural wonders and vibrant cities.” The program of seasonal tours corresponds Air Canada flights from Vancouver to Auckland operating four times per week from November to January, and five times per week from January to March. 

MSC CRUISES ENHANCES LOYALTY PROGRAM

MSC Cruises has announced enhancements to its MSC Voyagers Club loyalty program, highlighted by a refreshed tier scheme and easier-to-access discounted and extended validity. Also from MSC, EXPLORA JOURNEYS has unveiled exclusive access for guests to Monaco’s Formula 1 Grand Prix in 2025.

HELL NO, THEY WON’T GO: Will residents abandon Florida?

The news rippled through Treasure Island, Fla., almost like a third storm: The mayor planned to move off the barrier island a month after Hurricane Helene flooded tens of thousands of homes along the Gulf Coast and two weeks after Hurricane Milton also ravaged the state.

FEE FRENZY BLAMED FOR RISING AIRFARES: And WestJet says it has a solution

WestJet says rising government-imposed fees are what’s keeping air travel “out of reach” for many Canadians. Along with third-party fees, the add-ons are “higher in Canada than in other countries (and) represent the most significant barrier to competitive growth and affordable air travel,” the company states in a statement on its website.

CUBA CAN’T CATCH A BREAK: Earthquake adds to island woes

An earthquake with a preliminary magnitude of 6.8 shook eastern Cuba on Sunday, after weeks of hurricanes and blackouts that have left many on the island reeling. The epicentre of the quake was located about 40 km south of Bartolome Maso, Cuba, about 100 km from Holguin, according to a report by the U.S. Geological Survey.

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