RETAIL ROUND-UP: Agent news, fams & incentives

This week: Virtual Travel Week is underway in Las Vegas; Transat Distribution Canada has a social media solution for members; and TRAVELSAVERS leads the way on artificial intelligence.

WESTJET OFFERS FREE MONITORING TO CYBER ATTACK PAX

WestJet says some personal data including information about travel documents such as passports was stolen in a cyberattack earlier this year, but credit and debit card numbers as well as user passwords were not compromised.

CROWN ACHIEVEMENT: Top August agent earns Intrepid trip

Small group adventure specialist Intrepid Travel is inviting travel advisors to “step up, compete, and claim the crown” during its August ‘World Sale’ – a booking blitz packed with savings, prizes, and serious bragging rights. 

MARITIMES GETS FUNDING TO RESTORE REGIONAL AIR TRAVEL

The Maritime provinces and Ottawa are spending $9 million to help restore air travel between Prince Edward Island, New Brunswick and Nova Scotia. Under a three-year pilot program with PAL Airlines, daily flights will be offered between Halifax, Sydney, N.S., Charlottetown, Fredericton and Moncton, N.B.

CANADA COMPASS: Nunavut tourism flourishing

Nunavut’s travel industry had a $823.5 million output and supported 6,322 jobs in 2024, an “impressive” result that shows that travel is increasingly becoming big business in the territory.

AMERICAN CONNECTS QUEBEC CITY AND DALLAS

In a welcome piece of cross-border travel news, American Airlines launched seasonal flights between Dallas and Quebec City on the weekend, offering a direct flight every Saturday between YQB and Dallas-Fort Worth International Airport (DFW) through Nov. 1.

BLUE MOVES: Resorts regroup under Royalton brand

Blue Diamond Resorts says it is taking the next step in its evolution: As of Aug. 11, the all-inclusive resort officially transitioned to Royalton Hotels & Resorts, consolidating its brand identity under the same name some 15 years after launch.

BLAZE THREATENS SCOTTISH LANDMARK

Firefighters battled Monday to tackle a large gorse fire that spread across Arthur’s Seat threatening the landmark hill in Edinburgh, which is a popular tourist attraction in the Scottish capital.

CROSS-BORDER CROSSROADS: Tourism coalition urges action

The Beyond Borders Tourism Coalition, a unified alliance of US and Canadian and U.S. tourism, trade, and association stakeholders, is calling for urgent policy clarity and coordinated action in the face of escalating tariffs and the recent funding cuts of critical NGOs and infrastructure support, while historic uncertainty grips cross-border travel.  

BACK TO BARGAINING: Air Canada and flight attendants try to avoid strike

Air Canada and the union representing 10,000 of its flight attendants resumed talks over the weekend in an attempt to avoid a strike that could potentially begin next week. The flight attendants can potentially walk off the job as soon as Aug. 16 at 12:01 a.m. with at least 72 hours’ notice provided.

IF I HAD A MILLION HOTEL ROOMS: IHG marks staggering milestone

Buoyed by consumer demand and an expanding travel industry, IHG Hotels & Resorts reports that it has surpassed one million open rooms around the world across its 20 brands, which include such well-known names as InterContinental Hotels & Resorts, Holiday Inn, Crown Plaza, Holiday Inn Express, and Kimpton.

VANCOUVER’S DRAGON BOAT FEST PUSHED OUT BY WORLD CUP 

Organizers of the annual Concord Pacific Dragon Boat Festival in Vancouver say the event will be cancelled next year to make way for the 2026 FIFA World Cup after the city declined to provide permits for the festival.

ROUND-UP: Aug. 4-8, 2025

News nuggets, airlines, hotels/resorts, cruising, tours, events, FAMS/incentives, deals, destinations and more are covered in our weekly round-up of travel industry news you may have missed.

AIR CANADA ALL IN ON ELITES: Major change coming at Aeroplan

In move certain to annoy most members, Aeroplan is changing the way it allocates points. Starting Jan. 1, members will earn their loyalty points on eligible Air Canada flights based on dollars spent rather than the distance they travel. The company says the changes are designed to better recognize Aeroplan members who “spend more and travel more” with Air Canada and who actively engage across the program “while keeping Aeroplan Elite status truly special.”

STRATEGIC LEAP: Air Transat bound for Brazil

Air Transat will offer non-stop service to Rio de Janeiro, Brazil, this winter from both Toronto and Montreal. The flights are part of a fortified 2025-26 winter program that includes a total of 14 new routes.

UNITED TECH ISSUE CAUSES MAJOR DELAYS

A disruption to a system housing United Airlines’ flight information that caused more than 1,000 delays has been resolved, but delays continued into Thursday as the carrier worked to restore normal operations.

UNCERTAINTY CREATES UNPRECEDENTED WINTER CRUISES IN THE MED

By Wallace Immen/ In a significant shift, Costa Cruises has cancelled the Middle East program of Costa Toscana due to ongoing uncertainty in the region, and another line is closely watching the political situation. Meanwhile other cruise lines are avoiding the Red Sea and Suez Canal and it’s creating an unprecedented winter cruise season in the Mediterranean.

LISTENING IN: The thrill of BB King is not gone

By Michael Baginski/ In advance of the 100th birthday of B.B. King on Sept. 16, Memphis Tourism in partnership with B.B. King’s Blues Club on Beale Street and the Blues Foundation Blue Hall of Fame, is celebrating “100 Days of Blues” in tribute to the life and legacy of the legendary bluesman with special events, entertainment, themed tours, and exhibits.

PLENTY OF RUNWAY LEFT FOR AGREEMENT

Around 10,000 Air Canada flight attendants will be in a legal position to strike in less than two weeks, but the airline says it’s confident there is enough runway left to reach a deal that avoids grounding numerous flights.

X NO LONGER MARKS THE SPOT ON NEXUS CARD

Canadians renewing or applying for Nexus travel cards can no longer choose an X gender marker, following an executive order from U.S. President Donald Trump that said the American government will only recognize male or female.

A NEW PLAYBOOK: Ontario to announce bold tourism plan

In the shadow of ongoing cross-border travel woes and surging domestic tourism, Ontario’s tourism industry is stepping forward with what it says is a bold, sector-led plan to drive sustainable growth, attract investment, and unlock the full economic potential of the visitor economy and stakeholders – and stakeholders and those with vested interest are invited to “be part of the next chapter in Ontario’s tourism journey” via Zoom at the launch on Monday (Aug. 11, 10 a.m-12 pm. EST).

UNPRECEDENTED DISASTER: France wildfire bigger than Paris

France’s biggest wildfire this summer is spreading quickly in a Mediterranean wine region near the Spanish border, having burned an area larger than Paris. French Prime Minister François Bayrou deplored a “disaster on an unprecedented scale” in the region.

2026 COMMONWEALTH GAMES COUNTDOWN BEGINS

With the reveal of Finnie – a Glaswegian unicorn – the countdown to the Glasgow 2026 Commonwealth Games in Scotland has started. Appearing at the top of the city’s famous Finnieston Crane, which is also her namesake, the “hooved-hypemaster” mascot could be seen alongside a special banner on top of the Clydeside landmark to announce her arrival and symbolically mark 365 days to go until the Games.

STIFF RESILIENCE: Canada holding steady against tariffs, consumer confidence rising

As the economy goes, so goes travel (and other discretionary spending in general). So, the travel trade can exhale a little – at least for now – amidst emerging positive sentiment regarding Canada’s economy, including “surprising” resilience in the face of U.S. tariffs, improving consumer confidence, robust domestic travel, and diminishing fears of a recession.

WAS MUSEUM PRESSURED TO TWIST TRUMP HISTORY

It would seem the most straightforward of notions: A thing takes place, and it goes into the history books or is added to museum exhibits. But whether something even gets remembered and how – particularly when it comes to the history of a country and its leader – is often the furthest thing from simple.

MORE PERKS AND BENEFITS IN TRAVELBRANDS LOYALTY PROGRAM

TravelBrands has unveiled significant enhancements to its Loyalty Rewards Program, effective Aug. 1. They include a new sales-based tier structure, expanded redemption options, and elevated benefits across all product lines.

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