TICO ANNOUNCES AGM DETAILS

The Travel Industry Council of Ontario has announced details for its upcoming annual general meeting on Sept. 25 at 5 p.m. All TICO registrants and members of the public are invited to attend the virtual event, however only members in good standing are entitled to vote at the meeting. 

PROGRESS AND PERIL: Syria’s long road back to tourism

As Syria’s world leaders continue to reestablish relations with the country’s new government after the end of 14 years of civil war, and a new US$4 billion airport expansion is in the works, experts are returning to the nation’s war-ravaged heritage sites, hoping to lay the groundwork for restoring them and reviving tourism to a country that had always been renowned as one of the most amazing places to visit in the Middle East.

GET IN LINE: Air Canada strike complainants can expect lengthy wait

Air Canada customers looking to lodge a complaint with the regulator over their experience during the flight attendants’ strike should prepare for a wait. The Canadian Transportation Agency says its backlog of air travel complaints stood at about 85,000 as of Aug. 14, two days before the strike started. 

WESTJET WINGING IT TO PUERTO ESCONDIDO

WestJet is adding Puerto Escondido to its route map for the first time, providing seasonal access for travellers between Calgary and the Pacific coast surf town in Oaxaca, Mexico. Beginning Dec. 12, the route will operate once per week throughout the winter travel season.

A SLOW BOAT TO BURGUNDY

By Cindy-Lou Dale/  Burgundy isn’t just a place – it’s a feeling, a flavour, and a memory in the making. And for travellers seeking a week where time slows to walking pace, European Waterways’ L’Impressionniste offers a six-night voyage through the heart of French region’s wine country, gliding from Escommes to Fleurey-sur-Ouche along the tranquil Canal de Bourgogne.

PAINTING THE TOWN RED: Spain’s messy, amazing Tomatina festival

Thousands of people are painting a town red with tomato pulp today (Aug. 26), flinging the fruit at one another in the 80th anniversary of Spain’s famous “Tomatina” tomato street fight. The hourlong event – and official tourist attraction – brings 120 tons of overripe tomatoes to the eastern town of Buñol, where tarp-covered buildings flank a crowd of up to 22,000 participants awaiting their ammo.

CANADA COMPASS: A century of flight in Grande Prairie

The Grande Prairie Airport – whose history spans nearly 100 years – has acted as a hub connecting not only the Peace region of Alberta but the north to the world. Its history is being explored on a set of wall panels just before the security gate in the main terminal. 

ANTIGUA TOURISM HAS WIND IN ITS SAILS

With the launch of the new Antigua Racing Cup in 2026, the Antigua and Barbuda Ministry of Tourism is doubling down on the twin islands’ top-class yachting attributes and introducing a new vision that builds on the on the long-established brand of Antigua Sailing Week.

AGENCY CLIENTS NOW ELIGIBLE FOR AIR CANADA REIMBURSEMENT

Air Canada says more customers whose flights were cancelled during last week’s strike will be eligible for reimbursement for alternative travel and out-of-pocket expenses. And that includes passengers who booked their original Air Canada or Air Canada Rouge flights through a travel agency.

W HOTELS ENTER ALL-INCLUSIVE SPACE

W Hotels has officially opened its first all-inclusive hotel. W Punta Cana marks a major milestone in the Marriott brands’ expanding portfolio beyond urban hotspots, escapes, and residences to debut in the adult all-inclusive segment.

IS DUTY-FREE DONE?: Border shops in full-blown crisis

Fewer Canadians have been heading south in recent months in response to U.S. President Donald Trump’s trade war with Canada, his comments about annexing the country and because of fears among travellers about treatment at the border. In the duty-free industry, less border traffic directly correlates to fewer sales.  

SHANNON LOFDAHL JOINS ALLIANZ

Allianz Global Assistance Canada has announced that Shannon Lofdahl has joined the Cambridge, Ont.-based travel insurance and assistance company as Vice President and Head of Field Sales for North America.

WHY WAFFLES ARE SYNONYMOUS WITH TRAVEL

In celebration of National Waffle Day on Aug. 24, Choice Hotels International, one of the world’s largest lodging franchisors, and its flagship hotel brand, Comfort Hotels, cast a spotlight on North American’s love for waffles with a survey that revealed the breakfast staple is far more than a morning meal – rather a cherished symbol of travel, connection, and joy.

ROUND-UP: Aug. 18-25, 2025

News nuggets, airlines, hotels/resorts, cruising, tours, events, FAMS/incentives, deals, destinations and more are covered in our weekly round-up of travel industry news you may have missed.

BRUISED ELBOWS: Domestic tourism doesn’t come cheap

This year, as a trade war grinds on with the United States, Canadians who decide to vacation within their country are realizing their patriotism comes with a hefty price tag – and some are choosing to scale back their plans as costs spiral “out of control.”

THE UPS AND DOWNS OF INFLIGHT TURBULENCE

While turbulence-related fatalities are quite rare, the number of injuries has grown over the years. Some meteorologists and aviation analysts note that reports of turbulence encounters also have been increasing and point to what climate change may be doing to flying conditions. Several turbulence-impacted flights have been reported this year.

THE STAR OF THE SEAS IS MORE THAN A SISTER ACT

By Wallace Immen/ Dare we say super star? Royal Caribbean’s biggest-ever ship promises even more of the “adventures for all ages” than her sister in the fleet.

LISTENING IN: Our love of Imelda May is not tainted

By Michael Baginski/ We recently introduced Imelda May (if an intro is in fact needed) in a guest starring role with the legendary late guitarist Jeff Beck. It’s only fair then to give the powerhouse Irish vocalist her own turn in the spotlight, in this case belting out a raucous version of the Soft Cell favourite “Tainted Love.”

AIR CANADA WILL COVER SOME CUSTOMER STRIKE EXPENSES

Air Canada says it is adopting a policy to cover “certain transportation expenses” incurred by customers while getting to their destinations during the recent work stoppage. The airline says it will reimburse customers for those costs if they had a cancelled flight originally scheduled to depart from Aug. 15 to Aug. 23, Air Canada was unable to rebook them, and they then made alternative arrangements themselves.

UNLOCKING GROWTH: Why vacation rentals are a game-changer for travel advisors

By Robin Lawther/   Today’s travellers are exploring the world in more diverse ways than ever before – from solo getaways and multi-generational trips to “bleisure” travel and wellness retreats. This shift is creating new opportunities for travel advisors to stand out by offering options that reflect how people actually want to travel.

THE MAJOR AIRPORTS TRAVELLERS WANT TO AVOID

Flight delays and cancellations at major airports are prompting many travellers to adjust their plans according to the Global Rescue Summer 2025 Traveller Safety and Sentiment Survey. 

POWER TO THE PEOPLE: Planeterra report shows value of community tourism

Dedicated to uplifting communities through tourism, non-profit Planeterra has released its 2024 Impact Report, demonstrating the immense power of travel to fuel local economies and preserve cultural traditions worldwide. The report reveals that communities earned almost $3 million ($2,896,802) from the non-profit’s travel company partners in 2024, directly benefiting over 30,000 people across 51 countries.

NEW YORK UNVEILS NEW ARTS DISTRICT – AT JFK AIRPORT

The Port Authority of New York and New Jersey has announced a landmark collaboration with four premier New York City cultural institutions – the American Museum of Natural History, Lincoln Center for the Performing Arts, the Metropolitan Museum of Art, and the Museum of Modern Art – that will transform the new US$4.2 billion Terminal 6 (T6) at John F. Kennedy International Airport (JFK) into a distinctly New York arts district within the airport.

APOLOGETIC AIR CANADA BACK IN FLIGHT

Air Canada is taking flight “in earnest” today (Wednesday) after the company reached a tentative deal with the union representing its flight attendants to end a strike that began Saturday morning. A full resumption of service may take up to 10 days, says the airline.

DOES DEAL MARK THE END OF UNPAID WORK FOR FLIGHT ATTENDANTS?

In announcing its tentative deal with the Air Canada on behalf of the airline’s flight attendants yesterday, the Canadian Union of Public Employees declared “unpaid work is over” after making it a central issue in its push for a new contract.

VEGAS ON A BAD ROLL: Canadians contribute to declining numbers, Trump blamed

With Canadian and Mexican visits reduced to “just a drip,” tourism in Las Vegas is slumping this summer, with resorts and convention centres reporting fewer visitors compared to last year. And some officials are blaming the Trump administration’s tariffs and immigration policies for the decline.

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