Flair Airlines Ltd. has the highest number of complaints per 100 flights of all the major airlines in Canada, according to the Canadian Transportation Agency, as airlines have had a rocky recovery year with delayed and cancelled flights.

Between April 1, 2022, and March 31, 2023, Flair saw an average of 15.3 complaints per 100 flights according to the report published in late April.

Back in March, Flair saw four of its leased planes seized because of overdue payments, causing hundreds of cancelled flights.

By contrast, Air Canada, Canada’s largest airline, had 4.3 complaints per 100. Air Transat had the least amongst Canadian carriers at 3.3.

As demand for air travel soars in the wake of the COVID-19 pandemic, airlines have at times struggled to keep up with the past year seeing headlines about cancellations, delays, and packed, chaotic airports.

According to the CTA, the average number of complaints was lower for all the major airlines between April and June of last year, with Air Canada only seeing an average of one complaint per 100 flights, Flair seeing 9.3, Swoop seeing 6.7 and WestJet seeing 3.9. However, as the year progressed the airlines tended to see complaint levels rise.

Flair peaked at 20.9 between January and March 2023 during the stretch it had the planes seized.

Air Canada and WestJet have also both seen recent turbulence, albeit after the CTA report’s timeline. Air Canada cancelled and delayed flights beginning last Thursday due to technical problems, while WestJet narrowly avoided a pilot strike over the May long weekend but still had to cancel a number of flights.