The new Crystal has launched an Exceptional Initiative to guests who were financially impacted by the bankruptcy of Crystal Cruises’ former owners. Former Crystal guests who hold a verified claim in the Crystal Cruises LLC case will be able to apply for credits to use toward future Crystal voyages on board either Crystal Serenity or Crystal Symphony.
“This initiative is a plan we have been working on since we acquired Crystal as it will benefit our most loyal customers. This is not something we were legally obliged to do,” said Manfredi Lefebvre d’Ovidio, co-chairman of new owners A&K Travel Group and of Crystal. “However, we believe that being Exceptional means doing what is unexpected, unusual, and unprecedented. We are choosing to help former guests and travel agents recover their money and hope we will be able to focus on returning to service, the exceptional crew and onboard service that has made Crystal an award-winning cruise line for three decades.”
Read it all in The Cruisington Times