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VACATION DEPRIVATION – HOW DO CANADIANS COMPARE?

When it comes to taking vacations, nearly six in 10 Canadians (58%) claim to be “vacation deprived,” according to a new consumer survey. That’s an increase from 2023, but still less than our neighbours south of the border, where 65% of people say they don’t take enough time off.

‘UNACCEPTABLE’: AA staff disciplined for removing black passengers from flight

American Airlines has put an unspecified number of employees on leave for their involvement in an incident in January in which several Black passengers were removed from a flight in Phoenix, allegedly over a complaint about body odor. American CEO Robert Isom wrote in a note to staff that the incident was unacceptable.

WESTJET SEEKS AGENT INPUT ON NEW PORTAL

WestJet says it will be launching a new travel agent learning portal later this year and is seeking input from the trade to help make it the most valuable that it can be. Agents are invited to take a short multiple-choice survey to express their opinions, which will be factored into the design of the tool.

TRANSAT BOOSTS MONTREAL ROUTES

Air Transat has introduced several new route options from Montreal. Year-round flights are now available to Nantes, France, while additional frequencies have been added to Marrakech, Morocco, and Puerto Vallarta, Mexico. All options are now open for booking.

PUTTING THE WOW IN POW WOW: Events celebrate community, indigenous culture

June marks the start of Pow Wow season and a host of events will take place across the Canada, some taking place this weekend. Open to all, the powerful gatherings bring together multiple generations in a celebration of food, cultural traditions, community building, and spiritual healing in honour of Indigenous life, culture and traditions.

ROUND-UP: June 17-21, 2024

A new report last week confirmed that domestic airfares have been rising, and will continue to do so this summer, while another said the number of Canadians planning on using a travel advisors is on the up. Meanwhile, Pearson airport is preparing for higher-than-normal traffic this summer, and ACTA announced that registration is open for its three September cross-country summits.

‘A MOMENT OF RECKONING’: Under-fire Boeing boss defends safety record, apologizes for crashes

Boeing CEO David Calhoun defended the company’s safety record during a contentious US Senate hearing this week, while lawmakers accused him of placing profits over safety, failing to protect whistleblowers, and even getting paid too much. Relatives of people who died in two crashes of Boeing 737 Max jetliners were in the room, some holding photos of their loved ones, to remind the CEO of the stakes.

WESTJET STRIKE REPRIEVE AS TALKS WITH MECHANICS CONTINUE

WestJet and its airplane mechanics have agreed to resume negotiations, removing a strike threat that had been set to begin Thursday evening – a possibility that had resulted in the carrier cancelling nearly 50 flights in the days preceding in preparation.

ROCK SOLID: Stonehenge withstands protest paint job

Stonehenge monuments that have stood for thousands of years appear unscathed after climate protesters sprayed orange paint on them. Workers cleaned the stones and the roughly 4,500-year-old monument was visibly undamaged, and ready to welcome thousands of revelers celebrating the summer solstice today (Friday), the longest day of the year in the Northern Hemisphere.

FOOD AT 30,000 FEET: The challenges behind the airline meals we love to hate

Molly Brandt, executive chef for in-flight catering company Gate Gourmet, sees her role as similar to that of a fashion designer creating haute couture. Her tasting events for airline clients are similar to a runway show, she said, in that she unveils one-of-a-kind menu items that have taken months to develop.

THE OTHER SIDE OF L.A.: A guide to city’s unexpected beach destinations

The names roll off the tongue will familiarity: Venice, Malibu, Santa Monica… The world-famous beach cities of Los Angeles offer sun, sand and surf, along with wellness and outdoor recreation, street art and shopping, nightlife, and some of the best cuisine found in Los Angeles. They also offer another, sometimes unexpected, side of the US’s second largest metropolis, help reduce the city to manageable – and marvellous.

PEARSON SCREENERS MAY STRIKE SATURDAY: And WestJet pax scramble

Another day, another strike deadline – this time by screening officers at Toronto Pearson airport, who have set Saturday at midnight for labour action, according to a report in the Toronto Star. Until then, the private company that employs the workers, Garda World, says that negotiations will continue with the union representing 2,800 workers.

TDC SURVEY: Agents hold ‘enviable’ place amongst Canadians

Four in 10 Canadians travellers (40%) – and even more in Quebec (45%) – plan to plan to book their next vacation with the help of a travel professional, according to new research by Transat Distribution Canada. The survey, conducted by Ipsos, shows a significant increase over 2023, when 31% of Canadian and 38% of Quebec customers registered similar sentiment.

CANADIANS GIVE HAWAII HIGHEST MARKS FOR SAFETY & SECURITY

Most visitors – including Canadians – see Hawaii as a safe and secure destination, according to the islands’ latest Visitor Satisfaction and Activity Survey (VSAT), which surveyed visitors from multiple destinations who visited Hawaii in the fourth quarter of 2023. More than 90% of visitors from all markets rated Hawaii as “excellent” or “above average” when it comes to being a safe and secure destination, including 99.0% from Canada.

ACV SUPPORTS RIDE FOR CHARITY

Air Canada Vacations is encouraging the trade travel to help it support the 401 Bike Challenge, which benefits the Pediatric Oncology departments at Toronto SickKids, Ottawa CHEO and Montreal Children’s hospitals. ACV is the title sponsor of the event, which takes place Aug. 14-16.

INTREPID ACCELERATES EXPANSION PLANS INTO HOTELS

Intrepid Travel is accelerating its strategic expansion plans into new verticals, which includes accommodation, with the announced the appointment of French hotel veteran Celine Hurelle to lead its expansion into the sector.  

KIMPTON REVIVES CLASSIC KAUAI HOTEL

Kimpton Hotels is headed for Hawaii with the IHG brand’s first property in the islands. Following a historically sensitive restoration of the landmark Coco Palms resort in Kauai – known as a premier destination during the golden era of Hollywood, with such guests such as Elvis Presley, Rita Hayworth and Gene Autry – the Coco Palms, A Kimpton Resort is anticipated to open in 2026.

LONDON OLYMPIA: Iconic venue transforming into new cultural-entertainment hub

Olympia, London’s famed events venue – and original home of World Travel Market starting in 1980 – is putting on a new face. The nearly 140-year-old exhibition hall in West Kensington neighbourhood is being redeveloped into the in British capital’s newest cultural and entertainment destination and what is being called a “global landmark.”

WESTJET MECHANICS GIVE AIRLINE 72-HOUR STRIKE NOTICE

WestJet mechanics say they are poised to walk off the job early as Thursday night after serving the airline with a 72-hour strike notice yesterday. In response, the airline has started cancelling and consolidating flights “in order to park aircraft in a safe and organized manner.”

THE QUEST FOR QUIET: Travellers seeking new ways to disconnect

From serene nature retreats to silent walking, the quest for quietude has become one of modern travel’s latest trends. Condé Nast Traveler said recently it was “the travel trend we’re most obsessed with this year.” For many, quiet travel goes beyond escaping the cacophony of everyday life while on vacation. It can be a shift toward introspection; a deeper connection with where we are both literally and figuratively.

SEEDS OF HOPE: Transat sees the forest through the fires

Transat has pledged its support to Flash Forest, a Canadian aerial reforestation company whose mission is to rebuild healthy resilient forests at scale through a data-driven, biodiversity-centric, and community-led approach. By 2025, Transat says it will have helped finance the replanting of a forest devastated by wildfires, with over 70,000 trees or 48 hectares. This will allow for the sequestration of nearly 29,411 tonnes of CO2 over the course of the trees’ lifetime.

THE VARIETY OF VEGAS: What happens there… is different than before

If there was only one takeaway for travel advisors from the Las Vegas Convention and Visitors Authority (LVCVA) event in Burlington, Ont., this week, it was to recognize the overwhelming variety of the destination – a sentiment stated succinctly by Sarah Chensky of MGM Resorts, who said, “There’s a different Vegas for different people.”

CHRISTIAN WOLTERS RETURNS TO INTREPID AS CANADA PRESIDENT

Intrepid Travel has unveiled a new-look North American leadership team and that includes current Chief Customer Officer Leigh Barnes moving into the role of President of the Americas and Canadian travel industry stalwart Christian Wolters being appointed to a newly created position of President of Canada.

CURTAIN RAISED ON TORONTO’S FIRST CURIO

Ontario’s first Curio Collection by Hilton is now open, bringing a new level of flair to Toronto’s entertainment district. The theatrically themed, 224-room Revery Toronto Downtown is located at 92 Peter St., a short walk from the Princess of Wales and Royal Alexandra theatres, and the TIFF Lightbox.

4,000-YEAR-OLD FIND PUTS PAUSE ON GREEK AIRPORT

A big, round, 4,000-year-old stone building discovered on a Cretan hilltop is puzzling archaeologists and threatening to disrupt a major airport project on the Greek tourist island.

WOE, CANADA – DOMESTIC AIRFARES SOARING

A new report says travellers are paying significantly more to fly within Canada during peak tourism season compared with last year, as limited capacity and competition outweigh easing demand to push up ticket costs. Prices for domestic flights in July through September rose 14 percent on average over the past 12 months, according to figures from the Flight Centre Travel Group. 

DELTA DEEMED BEST U.S. AIRLINE

Delta Air Lines has been designated best airline in America for the sixth year in a row based on its reliability, experience, cost, reach, and loyalty offerings. The Best Airlines Report 2024 from respected travel media platform The Points Guy uses a weighted formula to evaluate objective data covering every aspect of a traveller’s journey with the airline, from the booking process to baggage delivery, as well as the system for earning and redeeming rewards for future trips.

LIVIN’ LA PURA VIDA: For Goway, Costa Rica is only natural

Land of the “pura vida,” natural Costa Rica is a consistently top destination for Goway, with the popular Central American country favoured by clients alongside Peru in Latin America, as well as ranking in the tour company’s top 10 globally.

RETAIL ROUND-UP: Transat Distribution, TTAND, TRAVELSAVERS, TLN, and Ensemble

In this week’s round-up: Top Transat agents were feted in France; TTAND held its 10th annual – and first international – conference in Jordan; TRAVELSAVERS mulled ‘blended’ travel; TLN’s new tool for travel advisors (coming soon to Canada) is a SNAP; and Ensemble asked the question, “Tennis, anyone?”

ACV DOES DUBAI: Introduces guided tours program

Air Canada Vacations has launched a new Dubai guided tours program, creating further options for clients in the vibrant United Arab Emirates destination. The year-round tours are designed to feature immersive experiences while highlighting the flamboyant city’s modern architecture, luxurious lifestyle, premium shopping, and rich cultural heritage.

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