Allianz Global Assistance Canada (Allianz) has launched an expanded telemedicine service that allows customers travelling in over 80 countries to schedule both virtual and in-person medical care quickly and easily. The new digital appointment booking capability is operated in partnership with Air Doctor, providing insured customers with an additional way to access their insurance benefits and take care of common illnesses and injuries during their international trip.
Customers with medical travel insurance benefits who are travelling to eligible countries will receive an email from Allianz shortly before their trip with information about the booking service and a link to the co-branded Allianz Global Assistance-Air Doctor website or app, should they need treatment while travelling.
Customers can also take advantage of these services by contacting Allianz at any time during their trip. If the traveller’s medical need is determined to be non-life-threatening, the team will advise and aid the traveller to ensure an appropriate doctor visit is scheduled either virtually or in-person.
Beyond the option to self-book virtual and in-person appointments (including with multilingual doctors), Air Doctor services include arrangements for local prescriptions, where available. There are no up-front, out-of-pocket costs to customers or approvals needed for up to two doctor visits per person, per trip – meaning less worry about finances or paperwork and more focus on feeling better.
“By integrating our team of in-house medical experts with the Air Doctor visit scheduling tool, we offer travellers the reassurance and support they need to confidently explore the world, knowing that quality medical care is readily accessible,” says Riccardo Iacovino, VP, Medical Operations & Provider Management at Allianz.
Jenny Cohen Derfler, CEO and co-founder of Air Doctor, adds, “Our app delivers a cashless, claimless experience – no paperwork, no out-of-pocket expenses – so the entire insurance process is handled seamlessly in-app. Travellers can focus on their trip, knowing their healthcare needs are taken care of.”
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