WestJet Vacations’ new self-serve cancellation feature for travel advisors makes it easier to manage eligible vacation package bookings directly through the WestJet Vacations Agent Portal.
Available through Manage my bookings, the new functionality allows advisors to cancel eligible client bookings online using the guest’s last name, booking number, email address and payment details.
The feature provides advisors with another self-serve option to manage bookings directly and efficiently for their clients, says the tour company.
Select bookings are excluded, including FIT bookings, departures within 24 hours, bookings with a previous change or cancellation fee, and bookings with amendments or billing line adjustments.
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