Air Canada announced its customer service employees ratified a new collective bargaining agreement. The agreement with Unifor applies to about 6,000 employees across contact centres, customer relations, concierges and other business segments.
The four-year agreement is in effect until Feb. 28, 2030.
The airline says it marks the third collective agreement ratified this year, following ones with flight operations crew schedulers and in-flight crew schedulers.
Unifor says the agreement delivers strong gains, including 21% in compounded wage increases, strengthened pensions, greater job security and more.
The union says the agreement will see a 12% wage increase in the first year, followed by annual increases of three per cent in each of the next three years, as well as a signing bonus upon ratification.
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