Porter Airlines has partnered with HTS (Hopper Technology Solutions) to introduce a new product that gives passengers more flexibility with day-of-departure flight disruptions. Available as an optional add-on, the Delay and Cancellation Assistance product offers passengers real-time solutions if their flight is disrupted by more than two hours or cancelled within 24 hours of departure.
HTS actively monitors all flights, notifies affected passengers, and customers can rebook on a new flight with any airline – covering the cost to a maximum amount. If passengers are not satisfied with their rebooking options, they can receive a 100% refund of their original ticket price while keeping their original flight.
Porter says the proactive rebooking tool that takes all the guesswork away from the passenger and provides them with what they need most if their flight is impacted in any way: an alternate flight to their destination.
Disruption Assistance is also independent of the standard options offered through Canada’s Air Passenger Protection Regulations (APPR), covering disruptions that may not be eligible under APPR.
“This new product helps passengers quickly get back on track to their destination,” said Javeed Razvi, VP, revenue management, Porter Airlines. “Receiving automated, immediate rebooking options will give travellers confidence, allowing them to focus on enjoying their trip, rather than finding alternative solutions on their own.”
“At HTS, we believe that when unavoidable disruptions arise, there is an opportunity to delight customers and build brand loyalty – if you have the right solutions,” said Ella Alkalay Schriber, SVP and GM of Fintech at HTS (Hopper Technology Solutions). “Disruption Assistance is that solution. It provides seamless, real-time rebooking, helping them get to their final destination. We are thrilled to partner with Porter to bring this offering to more Canadian travellers.”
This product is now live on flyporter.com. It is only available on Porter itineraries and cannot be applied to bookings that include partner airlines. This product is dynamically priced based on factors such as routing and time of year.
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