This week: Nexion fights back against fraud; Travel Leaders Network has a new preferred supplier – AIC Hotel Group; Collette is set to host its next quarterly travel advisor update; and Goway’s Travel Academy hits a milestone.
Nexion Travel Group
With fraud targeting travel advisors on the rise and leading industry organizations warning agencies to remain vigilant against increasingly sophisticated scams, Nexion Travel Group says it is empowering travel advisors with training, tools and education to help combat the problem.
Global groups, including the World Travel Agents Associations Alliance and the Association of Canadian Travel Agencies and Travel Advisors (ACTA), have issued alerts citing a surge in fraudulent activity such as stolen credit card bookings, impersonation schemes and phishing attacks designed to exploit travel agencies, and Nexion says “For both new and experienced travel advisors, this environment underscores the importance of strong training, awareness and support.”
“Education and awareness are critical in today’s environment,” said NTG president Jackie Friedman. “We’re committed to helping our advisors recognize risks early and operate with confidence.”
Nexion equips its members with ongoing fraud prevention training and best practices, timely alerts on emerging scams impacting advisors and access to a collaborative community where advisors share insights and experiences. The company also offers “Fighting Fraud Fridays,” a dedicated initiative focused on real-world fraud scenarios, prevention tips and advisor education.
Supplier partners also play a critical role in preventing fraud, Friedman added.
For example, Nexion works with tour operator partners to validate that last-minute bookings are made by clients known to the booking advisor.
Nexion also has its SNAP Air Desk and mid-office systems check known red flags before tickets are issued. “With this method, we’ve been successful in catching potential fraudulent tickets before they’re issued,” she said.
Travel Leaders Network
AIC Hotel Group reports it has officially joined Travel Leaders Network (TLN) as a Preferred Partner, stating, “This strategic alliance marks a significant milestone in AIC Hotel Group’s commitment to the travel advisor community, providing thousands of TLN members with enhanced resources and streamlined access to its award-winning portfolio.”
As a Preferred Partner, AIC´s diverse offerings in Mexico and the Dominican Republic will now be featured prominently within the Travel Leaders Network intranet, providing advisors with immediate access to essential property information, real-time updates, and marketing assets.
This increased visibility ensures that TLN’s vast network of professionals can more effectively showcase Hard Rock All-Inclusive Hotels, AVA Resort Cancun, the UNICO Hotel Collection, Nobu Chicago, Nobu Miami and Nobu Los Cabos.
“By becoming a Preferred Partner, we are not just increasing our visibility; we are providing advisors with the high-level support and exclusive opportunities they need to thrive,” said Ash Tembe, VP of Sales.
Collette Vacations
Collette’s Quarterly Travel Advisor Update will be held on Thursday, March 26 at 1 p.m. ET. Hosted by Jaclyn Leibl‑Cote, President & CEO, and Christian Leibl‑Cote, Executive VP of Global Sales, the virtual event is designed to give travel advisors an exclusive look at the strategies, investments, and global initiatives driving the company’s continued momentum.
“Travel advisors are an essential part of our business, and we want them to feel empowered, informed, and confident as they guide their clients toward the right travel experiences,” said Leibl‑Cote. “This is an opportunity to give advisors visibility into how and where we’re investing – from our premium experience to strengthening our global network – so they’re equipped with the insight they need to support their clients.”
Travel Advisors will have the chance to ask questions in real-time in a relaxed and interactive format and can register HERE.
Goway
Goway reports that it has seen over 10,000 members join its GowayPro Travel Academy training program, which contains over 360 courses and over 600 modules on 64 countries and counting.
Endorsed by the ACTA and certified by the Travel Institute, the GowayPro Travel Academy is a free video-based training program that offers educational modules on countries, regions, special accommodations, and unique travel styles such as custom group travel.
The program, shares top selling tips and other practical travel knowledge that will help advisors grow their businesses and travel advisors can become Goway-certified destination experts as they progress through the academy.
New modules are constantly being added, with the latest additions focused on the Philippines, Greenland, and Kapama Private Game Lodges in South Africa.
Members also earn cash rewards for completing courses with the GowayPro Loyalty Program.
“Industry research has shown that 95% percent of travel advisors in North America agree that training is important, especially when advisors are new to the industry,” says Renee Stanton-Defaria, Goway Director of Sales. “Advisors with industry certifications can also earn over 20% more than those without them. This is why we’ve prioritized education and training with the GowayPro Travel Academy. In as little as 10 minutes, advisors can learn essential facts for a country as well as practical selling tips that will help them expand their business.”
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