A new AI-powered tech suite has boosted growth exponentially for the HotelPlanner, which says it can do the same for travel advisors and other travel planners. Reservations.ai delivers natural phone conversations with an AI agent that can handle search pricing and bookings. It also offers omni channel chat (including Whatsapp) that can take the customer right from inspiration to booking.
The company says its Reservations.ai platform has helped it grow by 351% since 2022 and has put the company on track to drive over US$2 billion of hotel sales in 2025.
The AI agent is backed with travel specific ChatGPT content to provide vital background information that will sell the product. It can also deliver a unique highbred UI whereby the voice or chat agent can show the product visually online while talking the customer through the reservation.
Users benefit from programmatic access for search, pricing, booking, ticketing and post-booking service and real-time reporting to give complete transparency.
“We launched the world’s first end-to-end AI powered reservations agent just over a year ago after we had educated it from over 8 million recorded customer calls,” said John Prince, Co-CEO and Co-Founder, HotelPlanner. “Your AI agent will speak multiple languages and will work alongside our 2,000 human call centre to service your customers. We have added flights and tickets to the offering.”
Reservations.ai first assesses and captures intent from the customer through voice, chat, or API. It then resolves any constraints such as dates, airports, budget, loyalty and corporate policy. The AI agents search and score itineraries across sources; explain trade-offs clearly to users before delivering a complete plan and price. Finally, the technology books and services the trip by confirming fares, taking payment, issuing tickets, manage changes, and keep travellers informed automatically.
Reservations.ai is a market leader in tech that drives conversational commerce and is proving to be an incredibly valuable source of bookings. It now drives over 40% of all Hotelplanner bookings and has been a vital part of its growth.
“Most tech companies don’t sell proven technology. We do,” says company Co-CEO and Co-Founder Tim Hentschel, “This product will increase the revenue for any organization that encourages people to travel, such as travel agents, sports teams, corporates, event planners, or even the family hero that regularly brings their family together.”
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