Sunwing reported late last week that it has resumed regular operations following the severe disruptions it suffered due to major snowstorms earlier in February. The carrier further issued claims information for passengers who were affected by the extreme weather events.
“We understand how frustrating the past couple weeks have been for many of our customers, those whose southbound travel was impacted and those delayed in destination awaiting their return home. We sincerely thank our customers for their patience as our teams worked tirelessly to restore regular operations,” Sunwing wrote on its web site.
The company stated: “The extreme weather conditions experienced nationwide brought tremendous operational challenges for air carriers across the country, including Sunwing Airlines. This severely limited Sunwing Airlines’ ability to reposition aircraft and crew to other airports to help alleviate the backlog in flights, and the ability to reprotect passengers on alternate carriers given widespread cancellations.
“Toronto Pearson’s temporary airport and runway closures, crew restraints and extremely limited hotel capacity brought on additional operational complexities. This confluence of unfortunate circumstances contributed to ongoing flight delays, plus the cancellation of several southbound Sunwing Airlines flights to prioritize the return of our customers delayed in destination. We sincerely apologize for the inconvenience caused by these disruptions.
“Sunwing teams both locally and in destination have worked around the clock to recover operations following these events. We can confirm that all scheduled repatriation flights are complete, and regular flight operations have now resumed. Any further scheduling changes are unrelated to the disruptions experienced over the past two weeks.”
Claims
Eligible Sunwing passengers may submit a claim for compensation or a refund online at www.sunwing.ca/en/sunwing-airlines/delay-claim. Further receipts for related expenses can be sent to Sunwing Cares at www.sunwing.ca/en/sunwing-cares for review.
Sunwing notes that it is experiencing a high volume of claim submissions and may not be able to confirm compensation eligibility within 48 hours.
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