The Competition Bureau says it is officially launching its market study of domestic airline service as concerns around prices and quality persist. Competition commissioner Matthew Boswell says “many Canadians are frustrated by the cost and quality” of air travel in Canada and that he aims to put forward recommendations on how to improve it.

The watchdog says the study will zero in on the state of competition among carriers, barriers to entry and growth in the market, and obstacles for travellers looking to make informed choices.

The bureau says Air Canada and WestJet command roughly 80% of the domestic market and that fares “may be relatively high.”

“Air travel is a critical service,” said Boswell, who added that more 1,400 submissions were made by Canadians during the consultation process.

Complaints

Meanwhile, the number of passenger complaints lodged with the country’s transport regulator has reached new highs topping 72,000, resulting in wait times of up to two years.

The Competition Bureau’s final report is expected in June 2025.