A new report says Air Canada ranked last in on-time performance among the 10 largest airlines in North America, as some carriers in Canada struggle to find their post-pandemic footing despite much better outcomes than the travel chaos of 2022.
Canada’s biggest carrier landed 51% of its flights on time last month, according to figures from aviation data firm Cirium.
WestJet, which placed seventh, saw 62% of its trips make it to the gate on time – defined as within 15 minutes of scheduled arrival.
The two outcomes paled in comparison to top performers Alaska Airlines and Delta Air Lines, which notched 82% and 79% respectively.
North American airlines’ average on-time performance stood at 66%, the worst by far of any of the regions tracked in the report, including Europe, Latin America and the Middle East and Africa.
On top of a shortage of air traffic controllers, Air Canada has pointed to thunderstorms and a network running at full tilt amid high demand, which can mean longer recovery times after a disruption.
Some 140,000 passengers per day flew on Air Canada’s 36,000 trips last month, said spokesman Peter Fitzpatrick in an email.
“As with any system, when it is operating at full capacity it may slow processes down and take longer to recover when issues arise. That said, many of the delays were relatively short,” he said.
Last month, IATA called out air traffic control organizations in North America, which include Nav Canada, for staffing shortages that “continue to produce unacceptable delays and disruptions.”
Nav Canada has acknowledged that some delays at the country’s biggest airports over the past two months owe in part to a dearth of air traffic controllers.
As planes wait to land, that time spent circling the runway can tack on hours to flight crews’ shifts each week, pushing them closer to their 28-day cap and leaving less leeway for them to plug labour holes by month’s end.
Meanwhile, late arrivals mean a smaller window to carry out preventative maintenance between flights overnight, which can result in mechanical issues and more delays down the line, said former Air Canada chief operating officer Duncan Dee.
“If these issues aren’t resolved now – or over the next week or so – you’re going to see in late July and early August identical challenges as this last weekend,” Dee said in a July 4 interview.
On Wednesday alone, Air Canada saw 533 delays or cancellations out of roughly 1,250 flights, according to tracking service FlightAware.
Fitzpatrick cited other efforts by Air Canada, such as beefing up staff levels beyond pre-pandemic levels while flying 90% of the seat miles of four years ago.
The airline has also spread out flights to ease traffic peaks (particularly in the late afternoon and evening), added 311 last-minute flights to move otherwise stranded passengers in July, and partnered with more carriers such as PAL in Eastern Canada, he said.
July saw 26 days of “significant weather events” in the United States – Air Canada flies to more than 50 American cities – that scrambled operations compared with 19 such days in 2019, before the COVID-19 pandemic struck, Fitzpatrick added.
However, the five biggest non-budget US carriers all achieved on-time rates above two-thirds last month, at least 15 percentage points higher than Air Canada.