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Thursday, August 27, 2015
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Jen Savedra (Editor)
Jen Savedra EDITOR
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WHOSE FAULT IS IT

A matter of responsibility
By JEN SAVEDRA
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27 AUG 2015: A family is suing American Airlines for losing a family member with Alzheimer’s at LaGuardia. The incident happened last January and the man was apparently found three days later wandering around Brooklyn 25 miles from the airport. This is a tragic story, but is the airline at fault? MORE

NEW LOOK FOR WESTJET

But is it still a low fare carrier
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27 AUG 2015: It’s a new era for WestJet starting today. The 19-year old airline will see the arrival early this morning of the first of four Boeing 767-300 extended range aircraft, allowing the airline to begin serving Europe and other regions of the world from Canada on a non-stop basis. Inaugural wide-body flights will begin in early September.   MORE

AIRLINE FARE WARS MAKE A COMEBACK

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27 AUG 2015: On the topic of fares (see previous story), travellers in certain markets in the US are seeing bargain flights as fare wars make a limited return. Don't expect widespread sales or cheap flights home for (US) Thanksgiving, but a number of cities are seeing ridiculously low prices at off-peak hours - prices the industry has spent the years trying to eliminate.   MORE

LAX OKAYS UBER

Ride hailing firms approved for airport pick ups
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27 AUG 2015: Uber, Lyft and other ride-hailing companies won approval this week to pick up passengers at Los Angeles International Airport after weeks of debate over whether their drivers are properly screened to weed out criminals. MORE

FIRE DELAYS FLIGHTS AT DUBLIN

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27 AUG 2015: Flights at Dublin airport were temporarily suspended yesterday morning due to a fire in the roof of a hangar. The airport confirmed it was a restricted area, separate from passenger facilities. MORE

FIGHT FLIGHT IN NEW YORK

Two women arrested after fight with knife, pepper spray
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27 AUG 2015: Two women have been arrested after police say they attacked each other as their flight arrived at New York's Kennedy Airport from Jamaica yesterday. The dispute started after a 61-year-old passenger at a window seat tried to climb over another woman as Jet Blue Flight 960 approached the gate. MORE

CASTROENTERITIS

A look back to the future
By DAVID TAIT
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27 AUG 2015: Looking through his files we came across David Tait’s column from April 2009 predicting what the future might look like for Cuba as relations with the US eased. Six years later, with embassies in Washington and Havana, David’s foresight makes for interesting reading. MORE
In case you missed yesterday (or last week)... here is a selection of recent stories:

CUSTOMER SERVICE 101

We were 100 percent in the wrong
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26 AUG 2015: The response was immediate and unreserved.  The CEO of the Napa Valley Wine Train contacted a predominately African-American women's book club and apologized for the removal of 11 of its members from one of its trains after several passengers complained the group's loudness was negatively impacting their experience. MORE

SUN DESTINATIONS AT INCENTIVEWORKS

By ILONA KAUREMSZKY
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26 AUG 2015: Think sun destinations, you picture the three Ss (sun, sand, sea) and happy leisure clients getting their dose of Vitamin D come winter. But at the recent IncentiveWorks 2015, pegged as Canada’s largest tradeshow for meetings and incentive travel professionals, long aisles of booths from those popular sun destinations were busy talking business travel, incentive travel, and meetings and conventions. MORE

JUST NOT ENOUGH

Foreign visitors no show
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26 AUG 2015: Is all the hype around a city hosting Expo overdone? Do international visitors still flock to a World’s Fair? Perhaps it’s an idea whose time has passed. An Italian hotel association has expressed disappointment in the number of foreign visitors to Milan Expo 2015.   MORE

CONVICTICO

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26 AUG 2015: Dat Phuc Ngo o/a Sky Asia Travel plead guilty to one count of failing to keep customer funds in the trust account, contrary to section 27(6) of Ontario Regulation 26/05 made under the Travel Industry Act, 2002.   MORE

CRUISING FOR QUEBEC

Election year promises
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26 AUG 2015: Conservative Leader Stephen Harper is promising to bolster port facilities in Quebec as part of what he calls a maritime prosperity initiative. Harper says a re-elected Conservative government would provide funding for a new marine terminal at the Alexandra Pier in the port of Montreal.   MORE

REGULATIONS REQUIRED

At least four fatal incidents this summer
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26 AUG 2015: As 12-year-old Bonnie Sanders Burney soared over a 40-foot ravine at her sleep-away camp in the Blue Ridge Mountains, in North Carolina, the tether attaching her to a dual zip line snapped - plunging her to her death. Her tether had been mistakenly draped over the line's second steel cable and melted from the friction. MORE

APPOINTMENT

Porter to WestJet
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26 AUG 2015: WestJet has announced the appointment of Mark Porter to the position of executive vice-president, People and Culture, effective October 26. Porter joins WestJet from Shaw Communications where he was the senior vice-president, Human Resources, for almost 10 years.   MORE

SOMETHING FOR EVERYONE

A well deserved five stars
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26 AUG 2015: Gourmet inclusive! From the pizza and burgers to the 22 course tasting menu at Le Chique - the 5-star Sensatori Azul Riviera Cancun by Karisma certainly fills the bill.   MORE
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