20 APR 2017: Booking.com has announced the official opening of their first customer call centre in Canada located in Toronto. The newest call centre aims to recruit 200 plus people in 2017, with a goal of hiring up to 600 people within the next four to five years.
Booking.com's Toronto call centre is the company's fourth in North America and sixteenth globally. The Toronto customer service team will support Booking.com's 24/7 service to guests and accommodation partners through a variety of channels, including incoming calls, e-mails and messaging. Booking.com has over 7000 customer service agents globally through its local entities.
The open positions include operational management roles, as well as front-line customer service executive positions to work with customers around the world, providing service in a variety of languages including English, French, Arabic, Mandarin, Brazilian Portuguese and Russian. Applicants are invited to apply directly to www.workingatbooking.com.
"Toronto is gaining worldwide recognition for its emerging technology scene, vibrant culture and educated, multicultural talent pool," said Toronto Mayor John Tory.
"I'm thrilled that Booking.com will call Toronto home, create hundreds of jobs for our talented residents and contribute to our reputation as a global centre for diversity, innovation and economic growth."
"Toronto is one of the world's largest and most diverse cities, truly embodying the multinational culture that exists at Booking.com," said Todd Dunlap, managing director, Americas at Booking.com. "There is an immense talent pool in Toronto, and we are looking forward to continuing to expand our employee base throughout Canada."
To select the right location for the new customer call centre. Booking.com teamed up with Toronto Global, a team of experienced business advisors assisting global businesses to expand into Toronto.
"Toronto Global was delighted to work with Booking.com throughout the process of choosing the Toronto Region for its new customer service centre, and we welcome this truly global company to our business community," said Toby Lennox, CEO of Toronto Global.
"Choosing a location for a major investment is not an easy decision; and we are excited that Booking.com recognized the benefits of locating in the Toronto Region – the main benefit being access to our talented workforce. We are the most multicultural region in North America, with over fifty percent of our population having been born outside of Canada and speaking nearly 140 languages."
The 53,355-square-foot customer service facility at 70 University Avenue covers almost three floors. The office theme, created by Gensler, a global architecture, design, and planning firm is "Downtown/Out of Town."
The facility features amenities such as a kitchen with large prep space, cafe/canteen with a mini market, games room, bicycle storage and employee lounge areas.